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Able to make and receive Whattsapp calls on wifi but not mobile data

83i3905
1: Seeker

Turned permissions on and off, VPN on and off, reinstalled, refreshed app installs and APNs... still can't make or receive a whatsapp call using mobile data. I can use all of the other features including sending and receiving media. Read stuff about User Datagram Protocol settings and port forwarding but no idea where to check those.

 

Anyone got any ideas?

2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

Hi @83i3905 

 

Seems to be ok on my phone via Mobile Data but I do find a slight delay on an actual voice call.

 

faq.whatsapp.com/android/voice-and-video-calls/how-to-make-a-voice-call. 

 

faq.whatsapp.com/general/why-am-i-experiencing-issues-with-whatsapp-calling. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Beth
Community Manager
Community Manager

Hi @83i3905! I'm also with Vodafone personally and have just tried to call through using mobile data on WhatsApp. It went through fine and there was no issue my side, so I'd recommend contacting WhatsApp directly here to see if there is anything there that could be stopping you from calling