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30-09-2022 02:16 PM
My Samsung Galaxy Z3 Fold phone is now just over 1 year old and already the screen is cracking in the Fold. The warranty is 2yrs. I took the phone into my local Vodafone shop and was told I have to return the phone in person to the Samsung shop in Central London ! This would cost me a days wage (£240) as I'm self employed, a train fare of £36 and a 3hr train journey plus walking time in London. I have a warranty. I bought the Device from Vodafone. I pay Vodafone.... why am I needing to go to all this time and effort plus expense to get an item fixed that's under warranty, and purchased from Vodafone!? Do explain.... thank you. Jacqueline
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30-09-2022 07:36 PM - edited 30-09-2022 07:39 PM
You're very welcome @Jacq196 👍
All the Samsung Fold³ phone's have a factory fitted screen protector on them.
If you feel with your nail you should find the edges.
I help out on the Samsung Eu Community Forum and there has been a few owners with this happening too.
As you can see I've replied in one of thise threads highlighted by AnnS.
As I mentioned it also happened with my own Fold³ too.
As I mentioned and as supported by the link as Vodafone are the seller of the phone they are duty bound to assist you.
Don't get me wrong I'm sure a Samsung Experience Store or Samsung Service Centre would help too.
In some areas Samsung also offer a doorstep repair service.
I wish you all the best. Take care. 😎
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
01-10-2022 12:45 PM
I'm pretty sure that I don't have a screen protector (must have removed it upon delivery) but I also have a small on head size 'bleed' on my screen which appeared within 4 weeks of purchase but I didn't want to return the phone at such an early stage as I needed it. That hasn't got any worse to be fair but in addition of late my battery also gets very hot but not all the time, so with all 3 'faults' I think it's time it went back but I'll try the Samsung route as AnnS suggested.
Thanks again, I love the phone but a lot of money to be having these issues 1 year in..... Best, J
02-10-2022 05:31 AM - edited 02-10-2022 05:37 AM
You really should have had this looked at ASAP in regards to the display panel problem.
I appreciate you wanted to hold onto it.
I hope Vodafone don't assess the phone and say it's accidental damage.
You would have known if you had peeled the screen protector off as it's a case of using a fingernail and really trying quite hard to lift up an edge and then due to the size of the inner screen it's a sizeable screen protector and pretty thick as I remember when I removed mine.
It's not a flimsy in-transit type of easy pull away affair.
Samsung apply this screen protector to all Samsung Z Fold³ phones.
If you look on YouTube there are videos on people removing them.
Samsung will check the phone's serial number and realise it's a network supplied phone.
You may find they'll either assess the phone and fix it under the warranty and or levy a fee or they'll direct you to contact the ' seller / merchant ' which is in this case Vodafone UK.
I'm just a little concerned over the " head size 'bleed' on my screen " which I'm hope either don't advise as accidental damage.
Just incase it's stuck pixels please try the following.
Launch your phone app and dial *#0*#
This should bring up a list of options to which one is various colour panels.
Scroll them them a few time's.
If this is a stuck pixel this may jolt them into moving again.
Would you let us know how you get on please @Jacq196
I wish you all the best. Take care. 😎
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
02-10-2022 07:15 AM
Thanks again....its more a case of age and not remembering what I did yesteryday let alone 1yr ago.I must of removed the screen protector then. I also did return to the store regarding the pin size spec on the screen and had this noted on my account. I was leaving UK to go abroad so not possible to travel without the new phone. Regardless it hasn't got any worse in a year but its disappointing for such an expensive phone, that plus my battery heating issue ....
I'll see what Samsung say about all 3 issues as Vodafone were not of any help....all. in all very disappointing as I do love the actual phone, brilliant for travelling as I don't need to take a Tablet too...
Thanks again J