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Hi everyone, thanks so much for flagging and rest assured this is something we've been working on with the manufacturer to get you all connected to what you love again.
To keep you all updated, Xiaomi have advised that a patch is going through final testing through their side and we're looking to verify this from our side today.
All going well, this patch should be with you over the next few days, by next week at the very latest.
Please don't try any troubleshooting steps such as a factory reset or arranging a repair of the phone as once the software is out, this will resolve things for you.
Once we have confirmation that the fix is working and when it can be released, we'll let you know ASAP here.
Hi all, thanks so much for your understanding following my previous post.
While my post isn't a solution as of yet, it does mean any of our other customers experiencing the same issue will be able to see our response and update to this easily to prevent any further confusion.
We'll be reviewing each account affected on an individual basis to discuss compensation further.
Once this is resolved and the new patch has been rolled out, we'll drop another update here to let you know.
For the time being, I'd advise allowing for this to be completed before reaching out to our team on Social Media. We'll be able to calculate any compensation due to a more accurate amount and can discuss your accounts in further detail then. I'm sorry for any inconvenience caused in the meantime - we're working hard to get you all reconnected as quickly as we can.
