Rich Communications Suite - Samsung Galaxy S5

[JanPW]

Hi,

I installed the latest update for the Galaxy S5, and have a problem with the messages app. I now constantly crashes!

I wrote a post on here before, but it has been deleted. I would have at least expected a message about my questions in there on how to resolve this? and what vodafone is doing about it?

Thanks

Jan

[zaahidkhan]

Yes there was a thread regarding this yesterday. Bit weird how its gone missing.....i smell trouble....

[63johnw]

Normally a thread is removed if there has been a breach of the house rules.

I think the update may include the new vodafone message+ (or the equivalent of it) but I am not certain, and dont know what else it may contain.

[Retired-Laura]

Hi guys,

There’s an OTA (over the air setting) update for this phone, see here for any firmware updates

63johnw is correct, there's been a thread removed as the member was in breach of the house rules. All non-offending posts have been merged into this thread.

Cheers,

Laura

[JanPW]

AP: G900FXXU1ANH4

CP is G900FXXU1ANG8

CSC: G900FVFR1ANH3

[KD]

Hi all,

Thanks for confirming those details.

I've checked with our Product Assurace team and they've confirmed that it was due for release but had to be withdrawn. A new version will be released shortly.

The update does include RCS but this can be disabled if you'd prefer not to use it.

If you've updated the software and are now experiencing issues, we can fix this for you if you send your phone for repair.

While the update includes Vodafone customisation, it's a Samsung maintenance release that they push out, including their own changes. When the new version is ready you'll get a prompt to install it which will include a breakdown of the key changes included.

Thanks

K

[JanPW]

Hi K,

thanks for your response.

What does "will be released shortly" mean? I.e. is it worth sending the phone in for repair, or would it be quicker to wait for the update? What are the plans?

Thansk

Jan

[steveo67]

KD,

I note on the link page that you can delete the Messenger+ App ... Thats good, not quite as good as installing only the apps you want but well done

Shortly is the MOST incorrectly used word by VF

[thesoupdragon]

---

@steveo67 wrote:

KD,

I note on the link page that you can delete the Messenger+ App ... 

---

Just to clarify, you cannot delete the RCS App that is installed in the maintenance release (update). This version can only be disabled.

If you download the Vodafone Message+ app (RCS)  from the Play Store, you can uninstall that!

I have asked for that to be clarified in the FAQ's. :smileywink:

[steveo67]

So .... Am I best to download from the play store get it installed on the phone then I can delete after the VF update ?

[Ben_H]

Hi Jan,

We don't have any timescales regarding the release of firmware. As testing and changes by Vodafone and Samsung can delay the release, it's best we don't let customers down by just guessing dates.

You can find further details in our Firmware FAQ's.

Many thanks, 

Ben