Samsung Galaxy S7 "SIM network PIN blocked. Enter SIM network PUK."

[Anonymous]

Hi, I've got a Galaxy S7, which was locked to Vodaphone and want to be able to use it instead of my MotoG which is on another Netwrok.

My problem started when I installed the EE SIM into the Samsung S7, and it asked for the "SIM network PIN". As a novice I assumed this was the SIM PIN supplied by EE on the SIM Card. However, as I found to my cost, it was asking for Network Unlock Code (NUC), as the phone was locked to Vodaphone. But due to attempting to enter the WRONG SIM PIN too many times, it is now asking for the "SIM network PUK".

'Direct Unlocks', requested the unlock codes from Vodaphone and  have sent me both:

1. Network Unlock Code  & 2. Defreeze Code

However, when I power up the Samsung S7, it comes up with the following prompt:

"SIM network PIN blocked. Enter SIM network PUK"

I have tried entering both the NUC and the Defreeze codes at this prompt, but both result in the following response on the Samsung S7, "Network Unlock Request Unsuccesful".

I can see that other people have had the same issue, and a 'Moderator' seems to be of great help!!

Can you advise...thanks!!

Regards

Tony

[Philip11]

No no no ,my phone is still unlocked  argggghhhhhhh 

[Philip11]

Sorry I mean my phone is still not unlocked argggghhhh 

[Colleen]

@Philip11 If you're still in touch with our team via email, I can assure you we'll continue to look into this, until your phone is unlocked. Is someone currently handling your unlock query for you?

[larsfole]

I have not yet received a response to my email from Monday 01.04.2019 to Becca..

[Josh]

@larsfole I'm sorry you're still waiting on a response from your email into our team. Please can you provide your unique email reference number? (this is located in the subject field starting #) I'll then be able to chase up the thread for you. 

[Philip11]

#2611742

[larsfole]

EFT195 [#20617289

[TJ]

@larsfole I've checked and we last contacted you on the 4 April, if you'd like to discuss your query further; please get back in touch via email. 

@Philip11 I've had a look for the reference number you provided, it looks like it's one number short though. Please double check this and get back to me. 

Thanks for getting in touch @emma_williamss. Are you trying to unlock your phone whilst in Vietnam? We can't guarantee this will work, as it needs to be connected to the Vodafone UK network for the unlocking process to be completed. 

[larsfole]

I am sorted, my phone now works!

[emma_williamss]

Hi TJ, yes I'm in Vietnam, that may explain why I can't get through the PUK stage - I have a PUK code form my new provider but this keeps giving the unsuccessful error message. Any advice on how to avoid buying a new phone! Thanks