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Android

This app is incompatible with your device

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2: Seeker

Hi, I've got a Samsung Galaxy A90 5G and I can't seem to be able to install the Vodafone app, I can't even see it in the play store, when I try to get it from the website it says this app is incompatible with your device, any ideas how to fix this?

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17: Community Champion

To add when you go into your Playstore settings does it say United Kingdom  ?

i.e 

20200630_193158.jpg

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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6 REPLIES 6
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17: Community Champion

Who supplied the Samsung phone to you @Beetlejuicebj  ?

 

Can you download the phoneinfo app from the Playstore and see what the active csc is too.

In the interim try downloading it from this link my-vodafone-app. 

Version 10.6

 

🌈Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

I bought the phone from Samsung website directly, when I click on that link, it still takes me to the store which says its incompatible. I don't know which phone info app to install. 

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17: Community Champion

To add when you go into your Playstore settings does it say United Kingdom  ?

i.e 

20200630_193158.jpg

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View solution in original position

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17: Community Champion

The phoneinfo app looks like this.

 

Screenshot_20200630-193346_Google Play Store.jpg

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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2: Seeker

It didn't say UK it said Italy, damn it, its working now. I found the app and I'm downloading it. Thank you very much. 

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17: Community Champion

You're very welcome @Beetlejuicebj 

 

Glad that helped.    :Smiling:

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options