Unlocking Galaxy S6

[jackhenson]

Hi There

I have my unlock code details from vodafone:

Here is your code 39575319
 
1. Remove SIM card from the handset and turn phone back on 2. Switch the phone off and then on again with no SIM in the handset and then enter the following: #7465625*638*NUC# 3. The handset should now be unlocked 4. When entering a non VF SIM, if the handset displays a message asking for a password enter the NUC

However, it does not make sense. I have a Galaxy S6 and I can't type letters - NUC on the keypad to complete the code. I then thought that maybe I'm supposed to put the code at the top in replacement of NUC, and nothing happened. Also after all this, I reloaded my phone with the new SIM anyway, and it says "Network PIN blocked. Please enter PUK code". My friend put his SIM in and the same thing happened to him. So, I got PUK codes from Virgin Mobile AND Vodafone and still none of them work.

Am I doing something wrong?

Regards

Jack H

[Garyhannaete]

How do you send with no sim card I am also having same problem 

[jackhenson]

Hi Pat

Still did not work for me. It just says unsuccessful and then forces me to restart the device.

Regards

Jack

[Tash]

@Garyhannaete @jackhenson I can see our team have replied to your email regarding your unlock code.

Please respond to this and we can assist you further 

[SHAHI_SADAK]

same here

[Tash]

Apologies @MIGUELBRANDAO, I've sent you another private message. Please let us know how you get on!

@SHAHI_SADAK I've responded to your previous post

[SHAHI_SADAK]

And i have replied back and no response youyask for a full description when it's all on my post already. Please need this sorted soon

[hughdunford]

This is the information I eventually received:

We request you to follow below unlocking procedure with provided code.

1. Restart the phone with the new SIM Card inserted
2. You should be prompted for an unlock code
3. Enter the Master Code (xxxxxxxx) and press unlock
4. The phone will display “Network Unlock Request Unsuccessful”
5. Enter the Network Unlock Code(yyyyyyyy) and press unlock
6. The phone should display “Network Unlock Successful”

[hughdunford]

Contact the NUC resolutions team to get both the master code and the NUC.

[MIGUELBRANDAO]

In my case, when I restart with the new SIM, it jumps directly to ask for the SIM PIN. It does not ask for the unlock code

[hughdunford]

If it asks for a SIM network unlock PUK code; that is the master code.

If it just asks for a SIM PUK, then you need to get that from the network SIM provider.