Vodafone Smart N10 VFD630

[Peterpoos]

I have been receiving a notification,stating " Couldn't install system update " Tap to learn more.The next screen states " Couldn't update. Verification problem. Good news ! There is an important software update available.Please install for enhanced security. Update size : 90.51 MB  Try again. Once the download has completed,the above message appears again along with the Restart now message.Upon hitting Restart now,the install gets to 25:% then a error! message appears. The same messages and outcome keeps repeating.

Any help in resolving this problem,would very much be appreciated.

Thank you.

[Mark]

I'm sorry to see you're still unable to update your phones. If you can pop us an image/screenshot of your handset with the error message, this will help us provide a full update to the team helping us with this.

[Jcrouchrr]

• Hi. See attached. 

   

  

   

[Tash]

Thanks @Jcrouchrr - I've passed these over to the team investigating.

I'll continue to keep you all updated here 👍

[Peterpoos]

I have just checked the error message on my phone and it states the Update size is 94.69 MB !

[Case]

can confirm the update size is 94.69. Jcouchrr has sent a screen shot from last years download problem.

[Jcrouchrr]

Well that's the one my phone is trying to install!  Screenshot taken just before I posted them.

[Evie]

Hi all! We're still investigating this with back office and we'll keep you updated on this thread.

Tash has sent a few private messages to those who we requested some details from to help us with resolving this, so rest assured we're still working hard on a fix. Thank you for your ongoing patience with us 😊

[Peterpoos]

Thank you so much Evie for the update. From my point of view, it's fine. It's not as if we cannot use our mobile phones. I am hoping that the experience learnt from the last two problem updates will be beneficial for future updates.

[Peterpoos]

Things have gone very quite regarding this thread and this update. I am still receiving a notification about couldn't update. Any updated news on this ongoing situation  would be most appreciated.

[GazHo]

Agreed, an update is required. I tried to install the latest version recently but still got exactly the same error message.