Adsvice On Cost While Travelling

[rwhitetlc]

In addition to my mobile phone I also have a USB dongle from Voda on contract that allows me 3gb per month. I need to take a trip to Italy and then to Kenya.

On checking the Voda website it says
If you’ve added a pack to your price plan, you’ll carry on paying the same rates to access the internet abroad. http://online.vodafone.co.uk/dispatch/Port...;pageID=OS_0097

But when I conntacted Customer services they replyed

.. your per month allowance will not be usable whilst Italy and Kenya. You'll be charged as per international rates. The internet charges whilst abroad are given below:-

• As Italy comes under Zone 1, you'll be charged £9.99 for the first 50MB and £9.99 for each exceeding 50MB.
  
• You'll be charged £29.99 for the first 50MB and £29.99 for each exceeding 50MB as Kenya comes under Zone 2.
  

They then refer me to the same page.

What is the actual situation?

[rwhitetlc]

I realise that the above should have been posted in the Mobile Broadband section. Sorry.
I do not want to double-post so could a moderator please move it for me.
Thanks

[Retired-James]

Hi Rwhitetlc,

All of the charges can be found as follows.

Mobile Broadband Via a dongle charges whils abroad.

Mobile internet charges Via your phone whilst abroad.

Picture message charges whilst abroad.

Call charges whilst abroad.

James
eForum Team

[rwhitetlc]

Hi Rwhitetlc,

All of the charges can be found as follows.

Mobile Broadband Via a dongle charges whils abroad.

Mobile internet charges Via your phone whilst abroad.

Picture message charges whilst abroad.

Call charges whilst abroad.

James
eForum Team

Thanks James but sadly that is no help. The page you are linking to
Mobile Broadband Via a dongle charges whils abroad.
Is the same page that I mentioned in my opening post.

That is the page that appears to me to say that, and I quote
"Already got a data roaming pack? If you’ve added a pack to your price plan, you’ll carry on paying the same rates to access the internet abroad."

Yet again as I mentioned looking at my account your customer services said I will be charged.

So I am as confused as ever.

[clavell]

MBB's cant use inclusive data when abroad - The costs are huge - I'd just use wifi..

[rwhitetlc]

MBB's cant use inclusive data when abroad - The costs are huge - I'd just use wifi..

Thanks. Sorry to be dumb (I can't help it ) but can you please explain to me how you would use wifi. Are you meaning using facilities like coffee shops etc where they have it?

Also can anyone please explain that comment on the voda site that I have quoted. The one saying
If you’ve added a pack to your price plan, you’ll carry on paying the same rates to access the internet abroad.

[Retired-MattJ]

Hey there rwhitetlc,

I think the website bit refers to an old price plan on business, you still get that rate- if not, your on the new charges, so the ones at the top of that page applies.

The WiFi would need to be used wherever you can find it – Can’t help on that one sorry!

Thanks

Matt
eForum Team

[rwhitetlc]

Hey there rwhitetlc,

I think the website bit refers to an old price plan on business, you still get that rate- if not, your on the new charges, so the ones at the top of that page applies.

The WiFi would need to be used wherever you can find it – Can’t help on that one sorry!

Thanks

Matt
eForum Team

Hi Matt,

Can I email you my account details as I honestly believe that clause applies to me. I had the standard mobile pay monthly contarct then added the USB dongle and 3gb pack so surely that qualifies as having added a pack to my plan.

[Retired-Jon_V]

Hi Matt,

The 3GB Data Packs are purely for UK use. The Data Roaming Pack was something that was only ever available to business customers, and was specifically for use while roaming, so this will not apply to a 3GB Data pack.

I've had a look at your account based on your previous email to us, and the information you've been given is correct.

You have a 3GB Data Pack, not a Data Roaming Pack.

Jon

eForum Team

[rwhitetlc]

Hi Matt,

The 3GB Data Packs are purely for UK use. The Data Roaming Pack was something that was only ever available to business customers, and was specifically for use while roaming, so this will not apply to a 3GB Data pack.

I've had a look at your account based on your previous email to us, and the information you've been given is correct.

You have a 3GB Data Pack, not a Data Roaming Pack.

Jon

eForum Team

Thanks for the clarification.