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Another SS V3 not working - Flashing Red and 2 solid orange lights (Lights 2 & 3)

PEZUK
4: Newbie

Just returned from vacation to find my SS not working.

 

I have reset the router several times and the SS device - always ends up at same error state.

 

After reset initially flashes the white network light, while attempting to make a connection, then ends up with Flashing Red light and 2 no flashing orange lights.

 

Has been working fine for months until now.

 

I have spoken to my ISP (CallFlow) who state that they are unaware of any changes in their network and there are no current network issues from their perspective and that I should contact VF as there is nothing they can do!

 

Speedtest results - 14.39Mbps downsteam / 0.49Mbps upstream - http://www.speedtest.net/my-result/6584908034 

Ext IP - 156.67.33.116

VSS # 42152177319

Tracert: 

>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 2 ms 3 ms BILLION-ROUTER.XXXXXXX [192.168.XXX.XXX]
2 47 ms 42 ms 46 ms 37.25.44.1
3 38 ms 47 ms 43 ms 109.74.254.129
4 36 ms 43 ms 34 ms rtr-154.gos.custdc.net [109.74.255.244]
5 46 ms 48 ms 39 ms te0-0-0-2.rcr11.b015593-1.lon01.atlas.cogentco.com [149.11.108.49]
6 47 ms 42 ms 36 ms be2427.ccr21.lon01.atlas.cogentco.com [154.54.38.201]
7 40 ms 48 ms 41 ms ae14-xcr1.lns.cw.net [195.2.22.21]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out. ....

3 REPLIES 3

PEZUK
4: Newbie

Any comment or help please Vodafone? 

watto0_0
1: Seeker

 Hello,

I am also with Callflow and have had trouble, like you Callflow say everything at there end is fine. Vodafone say it is my ISP.

I played about with the settings on the router got Vodafone to sync it God knows how many times. It worked for 2-3 days and has not worked again for the last 5 days.

Tash
Moderator (Retired)
Moderator (Retired)

@PEZUK @watto0_0 

The light sequences you've provided indicate an authentication failure.

Please speak with your Internet Service Provider (ISP) and advise them you're trying to set up a VPN tunnel.

If you're using a static IP address, please advise them that you're trying to set a VPN tunnel and the IPsec is being blocked on an internal firewalled server within their network.

If you're using dynamic IP addresses, please advise your Internet Service Provider that you're trying to set up a VPN tunnel and that the IPsec packet is being fragmented in transit.