CB24 - No Signal

[kiki725]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Yes, in my house. If I go into my garden it seems ok

2) What is the full postcode 

See my profile 

3) Does the issue occur if you try your SIM card in a different phone?

 Yes

4) What errors are seen or heard when the issue occurs?

No signal, nothing is heard when I try to talk over the phone - it cuts out becuase there is no signal

5) Does this happen on 2G, 3G, 4G or all?

All

6) When did you first notice this issue?

May - when I moved to the new house

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent

[Alex]

@kiki725 Looking into your area, your local serving sites are performing correctly. This issue would appear to be due to general coverage rather than a network fault.

You should be able to get 2G coverage, however this is limited to outdoors only and can be reflected on our network coverage checker.

For support with indoor coverage, you can check if you're eligible for Wi-Fi Calling or look into one of our Sure Signal devices.

[kiki725]

So, are you unwilling or unable to provide me with a solution that won't cost me additional costs? I have no intention of spending £70 on a solution to the problem, esp when you factor in that my partner and I are spending £50 a month between us on vodafone contracts.

The simplest solution for me at this point is to leave your network and change to a company who can provide me with signal - which appears to be every other network - unless you can provide me with a satisfactory alternative.

[cornishpat]

I haven't had a signal anywhere at home for three weeks.  I bought a galaxy A3 from vodaphone  and it worked well until they upgraded the mast.  My partner has the same phone and his signal is down too. I've called customer services many times and have spent hours trying to get someone to actually DO something.  When I call back I have to go through the same story again and again.  I  manage to occasionally  receive  text messages but no voice calls at all.  So the service team have sent me countless texts informing me they are going to call me.  I DON'T HAVE A PHONE SIGNAL.  So how am I meant to receive there calls? what a useless bunch.