Calls keep dropping out with iphone 4s

[billythefish1]

For about the last month, whenever I make or receive a call, it will on about 60% of the time drop out at any point.  Also, people say that the quality of the line is really bad.  I have a vodafone SS.

Please help.

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[billythefish1]

HI Matt - see below

http://www.speedtest.net/result/2557419065.png

http://www.pingtest.net/result/78093760.png

86.137.30.93

C:\Users\Gareth>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    23 ms    99 ms    79 ms  BThomehub.home [192.168.1.254]

  2    15 ms    15 ms    16 ms  217.47.72.250

  3    14 ms    14 ms    16 ms  217.47.72.161

  4    20 ms    20 ms    21 ms  213.1.69.126

  5    20 ms    20 ms    20 ms  217.41.169.103

  6    24 ms    76 ms    27 ms  217.41.169.223

  7    20 ms    20 ms    23 ms  217.41.169.109

  8    19 ms    19 ms    19 ms  109.159.251.199

  9    29 ms    32 ms    34 ms  core2-te-0-13-0-11.ealing.ukcore.bt.net [109.159

.251.173]

 10    30 ms    29 ms    27 ms  peer1-xe10-1-0.telehouse.ukcore.bt.net [109.159.

254.110]

 11    27 ms    27 ms    27 ms  LNDGW2.arcor-ip.net [195.66.224.124]

 12    38 ms    29 ms    29 ms  85.205.116.6

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Gareth>

[Retired-Kay]

Good Afternoon billythefish1, 

Thanks for supplying the details. 

Everything in the results looks absolutely fine so we now need to find out if there is a fault with the Sure Signal. 

Could you please try it at a different location (friend, family member) and let us know if the issue persists? 

Thanks, 

Kay

[alextypaldos]

Good morning!

Just adding my experience this message. I am an owner of an Iphone 4S as well and ever since the ios 6.0 upgrade a large proportion of my calls routed through my Sure Signal drop out. The only time that the fault went away was after the Ios 6.1 update(funny though since that was the update that Vodafone recommended Iphone 4S users not to install). I can say about the pattern of the fault or the frequency but all I can say is that having more than of Sure Signal boxes V2 at different locations they all seem to give me the same fault.

And before anyone rushes to say that the handset is at fault : no it is not as I do not get dropped calls out side Sure Signal coverage unless I have poor signal

[Retired-Dave]

Hi alextypaldos,

There's no specific issue with iPhone5 and Sure Signal - I have the same set up myself at home, and many users have posted to say theirs works.

Can you confirm the serial number of your Sure Signal? Also, do you have any other phones which are connecting successfully to it?

Dave

[alextypaldos]

Hi Dave ,

Firstly I want to say that I am talking about the Iphone 4S(which recently Voda+Apple had admitted it was experiencing problems on 3G, hence the update 6.1.1).

I am experiencing the same problem with two separate Sure Signal boxes Version 2, at different locations, with different service providers and different routers. No other users are experiencing any problems(unfortunately no one else uses an iphone 4s over the sure signal)

Serial num:40110903024 and 40110730526

There is no pattern to it, there is no specific frequency or anything. It is completely random. It all started with the 6.0 IOS update.The only one that worked fine was the the short lived ios6.1

Thank you.

[Phil]

Hi alextypaldos,

Thanks for coming back to us.  Everything does seem to be running fine from our end.  Could you please post back with the following information so we can investigate this further?

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Phil

[alextypaldos]

External IP:86.144.26.88

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\ALEX>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\ALEX>tracert212.183.133.177
'tracert212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\ALEX>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    75 ms     1 ms     3 ms  api.home [192.168.1.254]
  2    33 ms    29 ms    29 ms  217.32.147.98
  3    30 ms    30 ms    30 ms  217.32.147.142
  4    33 ms    33 ms    34 ms  212.140.206.90
  5   121 ms    33 ms   128 ms  217.41.169.223
  6    35 ms    34 ms    33 ms  217.41.169.109
  7    34 ms    33 ms    33 ms  acc2-10GigE-10-3-0.sf.21cn-ipp.bt.net [109.159.2
51.225]
  8    44 ms    41 ms    50 ms  core2-te0-13-0-2.ealing.ukcore.bt.net [109.159.2
51.139]
  9    41 ms    40 ms    43 ms  peer1-xe3-2-1.telehouse.ukcore.bt.net [109.159.2
54.209]
 10    45 ms    46 ms    43 ms  LNDGW2.arcor-ip.net [195.66.224.124]
 11    45 ms    49 ms    42 ms  85.205.116.14
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Download Speed: 2.78

UP: 0.380

Ping:63 ms

[Retired-James]

Hi alextypaldos,

Can you confirm if you are running 6.1.2 or if you are still running 6.1?

As this happens on two different Sure Signals in different locations it would indicate that the problem is either with the SIM or the handset rather than the Sure Signal itself.

If you are already running version 6.1.2 of software, I would recommend popping into your local Vodafone store to get a new SIM and after 24 hours seeing if you are still getting the same issue.

James