Sure Signal Not Registering

[PhilClarke53]

Hi All

I am having problems with my sure signal not working. Essentially I have a flashing Power light and The In Service Light and In Use LIght are solid orange.

My Internet Speed is Fine. Its BT Infinity and the Sure Signal is being allocated a public IP in my DMZ (no firewall).

I have had 3 calles with support and apart from reboot reset and wait 2-6 or 24 hours each time I feel I am not getting anywere with a device which should be really simple.

Any help or informaiton would be appreciated.

Thanks

Phil

[PhilClarke53]

Hi All

After going though a 4th rest of my sure signal and waiting another 2 hours I still dont have any connectivity and I think the thing is broken now.

Essentially the power light is on solid. When I look at the bottom of the sure signal where the network cables plug in the cable connectivity light keep cycling like it is trying to negotioate the network speed, cannot and then they all go out and the cycle repeats. I have tried other network ports in my router etc and it does the same.

I have tired resetting again and rebooting etc. I Think it look like it is stuck in a startup loop.

Any thoughts on this?

Thanks

Phil

[Retired-James]

Hi PhilClarke53

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James