Can't add new user to SUre SIgnal

[disastermike]

Hi.

Sure signal menu option for some reason doesn't give me an option to add another user?

Please advise how to do this.

New phone is iPhone number: (Removed for Security)

Sure Signal S/N: 40111108904

(Have an iPhone and an HTC Sense working fine through the SUre Signal - just want to add the above new phone.)

Thanks...

[SarahJB]

Still no VSS connection for the Blackberry Curve 9320 recently added - can someone please give me an answer as to why this has happened.  I will be returning the phone if this isn't resolved soon as my husband depends on the phone for work.

[Retired-Lee]

Hi there SarahJB,

Thanks for your post.

We'll need to intervene at this point to find out what's going on.

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

LeeH

[pr75]

Hi there

I don't seem to have the same problem as people above, however I am trying to add a new user to my SS box, which I have managed to do before, but everytime I get to confirm the new user details I get an error message -

Error invoking portlet "VAPGatewayController"

followed by loads of lines of codes and messages!

Please can you advise how to overcome this?? 

Many thanks in advance

PR75

[Retired-James]

Hi pr75,

Can I ask if this is still happening?

If yes, please follow the instructions on the PM that I have sent to you and one of the team will be able to get this added for you.

You can find your PM inbox here.

James

[SarahJB]

Issue still not resolved - despite 3 emails!  Very dissatisfied customer!

[Phil]

Hi SarahJB,

Rest assured we have received your reply to James' email and we'll be in touch with you as soon as we can.  I'll try my best to make this today for you.

Thanks,

Phil

[Retired-Dave]

Hi SarahJB,

Thanks for your time on the phone today.

As discussed, if the issue persists, please let us know.

Dave

If I've helped at all today, why not leave me a little feedback?

[poweredbynature]

Hi

Could someone from the tech team please contact me to look into why i cant add a new user to my sure signal i keep getting the same error message over and over and this has dragged on for months now.

Sorry – there seems to be a problem.
We're working hard to fix the issue, so please try again later.: 500, 2004

I have even tried several new payg numbers and two different web browsers but no luck.

I did try live help at one point and they did not even understand the problem corectly and just gave me the standard instructions of how to add a new user which was uterley pointless.

Andy

[DaveCD]

@poweredbynature

I'm disappointed to see the difficulties you're having.

So we can take a look at this for you, contact our Live Chat team.

[willc01]

i used the live chat as you suggested and it doesnt work i spent 27 minutes on chat to find out 24 hours later it dont work!    my log is here,

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Can-t-add-users-to-Sure-Signal/td-p/2449584.

Can some one help me please?