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Can you resync my sure signal please

john866903
4: Newbie
Could you resync my sure signal for me I have changed phones not numbers but my new phone won't connect to it all other numbers registered work perfectly
Serial no : 21229607821
Thanks
1 REPLY 1

DaveCD
Moderator (Retired)
Moderator (Retired)

@john866903,

 

If you've changed the SIM as well as your handset, a resync isn't necessary.

 

You'll need to remove your number from the Sure Signal and reset it as shown below:

 

  • Hold in the reset button until all lights go solid
  • Pull the power lead out with the reset button still pushed in
  • Continue to hold down the reset button and reconnect the power lead
  • Wait for all lights to come on and then release the reset button

The Sure Signal will be back online in around 1 hour.

 

Once this has been done, add your number back on and restart your phone when you're in range of the Sure Signal.

 

DaveCD