Connection problems

[japo]

I really want to see if there’s a simple procedure I can follow before I call support.

Over the past few days I’ve been getting “mobile connection not possible” (no error code) after being connected for about 20 sec. I tried all the usual remedies – reinstalling, checking drivers… etc. nothing worked. I have three machines: a PC and two laptops… the same problem occurs in all three. I tried a connection about a mile from my home (SE4 2ND) but still the same problem. The first time this happened it lasted 24 hours, after that the connection was fine… but now it’s happened again.

It makes no difference if it’s 3G or GPRS
The stick is K3570

I’m currently tethered – my phone is also on the Vodafone network and there’s no problems with the signal.

[kk88]

It seems that u got a faulty sim or device.......Speak to CC and get a new sim card.....if ds does not resolves....get d dongle checked from nearest VF store........

[tommy123a4]

I have got the exact same problem with you! since last saturday it suddenly connect ( continuous light dot) for 10 seconds only then disconnect again (flashing dot) and it says no internet connection while its connected, it was fine again after a while and it does it for the third time now and after a whole day it still doesnt work

mine is 3570 as well

[japo]

just been speaking to Customer Care and I was told it’s a signal problem, and that Vodafone are “dealing with it”. in the meantime, I and all the other people affected by this, just sit a twiddle our thumbs. Great.

[chrisjules]

I am in SE4 1DH and have two phones the signal has been poor all week but since yeasterday for much of the time it has been non existant. I have contacted customer care - they say 

"I've track the network coverage and I can confirm that the network coverage for your area is excellent"

what utter rubbish. Vodaphone blaming peoples Sim cards or phones is just really poor customer service.

[Retired-Wayne]

Hi japo and chrisjules

It looks like your local cell site (1628) is having a few problems. So that we can look into this for you please get in touch with us here.

Hi tommy123a4

Can you let us know the full postcode you are having this problem in?

Thanks

Wayne

[headcheese]

Hello,

This does sound like a bit of a wierd issue...

You could rule the sim out by putting it another device and testing data services. Bear in mind that you'll need to configure the device to use the APN enabled on the accoutn associated with the sim, and it's highly unlikely that you'll be able to make/receive voice calls (voice services aren't usually activated on mobile broadband account). If this does work, then the sim card isn't faulty.

Althought his does sound a bit like it might be a network issue, if you're uyisng data services on smartphones and other Vodafone devices then a network issue would look less likely.

If you're managing to get connected and see a solid light on the dongle you're unlikely to have a dirver or applciation issue. Just to clarify, you get conencted and then after some time you get disconnected with a "mobile connection not possible" error. I tmight be worth testing using a dial up network connection, which can be foudn on this thread but remeber to use the APN specific to your account in the at+cgdcont=1,"IP","internet" (replace the word internet with the APN your account has enabled on it. APN information can be found here.

The only things I can think that might be worth trying are a USB extension lead (a long shot, but they can minimise interference).

Just out of interest, what firmware are you running on the USB dongles? Where you find this depends ont he mobile braodbad client in use. On VMB 10 you put it in advanced view, click the round red icon in the top left corner, click diagnostics and then the device tab (I think). In VMC 9 I think it's help, then diagnostics to get the device firmware.

I appreciate that this is unlikely to actually solve these issues, but I ask in the interest of identifying where the problem lies.

Thanks,

HC