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Contacts Doubling Up

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bolo
12: Established
12: Established

‎20-03-2016 10:40 AM - last edited on ‎21-03-2016 08:12 AM by Moderator (Retired)

just got over one problem and now have another, albeit less serious one. Have just swapped my provider and suddenly all of my contacts have doubled and in some cases quadrupled. If I delete the first of the two then the second disappears also and I therefore have to re-enter the contact. If I try to delete the second duplicate number, the message that they could not be deleted, only hidden, appeares Chose this and all seemed OK until I pressed on contacts again and the duplicates re-appeared. How can I rid myself of them permanently?  

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Annie_N
Community Champion (Retired)
Community Champion (Retired)
In response to Paultuk5668

‎20-03-2016 10:59 AM

I'm not sure if this is the same as Paultuk5668 is suggesting, but is it that you are being shown the contacts on your SIM and also those on your phone? There should be a setting somewhere to specify which you want to see.

 

There clearly are advantages in having your contacts in both places, since if one set gets corrupted in any way, the other set is very easily accessible. But you certainly don't want to be seeing both sets all the time!

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Paultuk5668
4: Newbie

‎20-03-2016 11:28 AM

Have you imported your sim contacts and select customise again?