Contract miscommunication

[OnanTiger]

Hi, I recently entered a contract last month which cost £24 + £3 100 international saver minutes. Lat week £181 was decucted from my account from Vodafone. I called the customer service on phone to no help, I was told the charge was for international calls. I was advices to go to the store where I got the contract, on getting there it was clarified and noted on my account that it was a mistake. After much stress and waste of transport the money was refunded stating that it was an error. The store had the 'international saver package' on their system and the customer service online claims there's no such plan. 

Aftrwards I was overcharged my next bill and going through the same painful process, it was adjusted. 

At this point I want to end my contract as the contract was wrong and I was wrongly informed. I'm asked to pay cancellation fees of over £200 and I think this is getting unbearable. I entered the contract especially because of the international bonus, I don't think I should bear the burden of carrying on a wrong contract or be subjected to that fine as it is clearly none of my fault. 

Please advise me me on what to do. 

Thanks. 

[BandOfBrothers]

A person has a Network Satisfaction Guarantee of 30 days to leave without penalty. 

After 30 days then an early termination fee is applied. 

Usually a first bill is higher due to the reasons explained in > When-will-I-get-my-first-bill-and-how-much-will-it-be.

Understandably as a fellow customer I cannot access your account to check on error charges. 

It's customer service on 191 that need to put this right for you. 

If you get no resolution after preserving with Customer Services then please do come back to the forum for the Social Media Team here to try and intervene and help. 

[AnnS]

Hi @OnanTiger

There is an international saver option for an account, you can see further information  about this on the link below.  The add on covers 100 destinations.

Calling Abroad from the UK

Your online account and the My Vodafone application should confirm the tariff you are on and you should have received an email confirmation after taking out the contract confirming everything agreed in store at the time of purchase.

If you stll need clarification and Customer Services are unable to help, this will be one for the Team to pick up and get back to you.