Could Not Activate Mobile Data Network

[Steve1963]

Hi Folks,

Just tried to access the Internet on my 4S and got the following message;

Could Not Activate Mobile Data Network - You Are Not Subscribed To A Mobile Data Service

I can access via Wi-Fi with no problem at all. This is the first time I have tried to access the internet

using the 3G network via my Sure Signal with Wi-Fi turned off.

I'm only doing this because I have been unable to access the My Vodafone app. Someone suggested that I made sure I could access my Vodafone internet account. I can't !

Any suggestions?

[kkollar]

So is there any response here?  feel like I just got bait and switched as I bought a nano sim for my iPhone this morning and everything but data seems to be working - I mean I would have paid more money if the thing actually just worked!

[Gemma]

Hi everyone,

@BevMorgan – With you saying you’ve been experiencing this issue for a while, please follow these steps.

@NicoleBessant @john47 @kkollar – I’ve sent you a private message here, with how to send us your details.

Please follow the steps, so we can look into this.

@kkollar – Please check your internet settings here.

If it’s still not working, send us your details via the private message I’ve sent to you here.

Any other customer’s viewing this thread, please contact us here.

Thanks,

Gemma

[kkollar]

Sorted - thanks guys for help 

any other iphone users see the settings - the sim doesnt load the correct ones when you put it in so you need to manually change it - pretty simple solution

[westallv]

Vodafone, I joined you 2 weeks ago after many years with EE. Ever since joining you I have had no data at all on my new phone. The error message I get when I try to access the internet through 3G is 'could not activate cellular data network'. This is not location specific and my other half uses his Vodafone 3G in our home and is not experiencing any issues. I have called your customer services team every day since receiving the phone on the 7th Nov and I still have no resolution. One of your advisors told me today to 'cancel my contract and return my phone' as there is no solution. From looking at your forums this is not a unique problem. I have been in store today and had a new sim and I'm still getting the same issue. I can't bring myself to wait at least 20 minutes to speak to yet another unhelpful advisor and would appreciate you looking into this for me - or at least providing some helpful solution. You've taken £60 out of my account for a phone I can't even use. Unhappy customer is not even close. I look forward to your response.

Oh and I have 3 days before my 14 days are up after joining you.  A swift response would be appreciated.

[Nemtex]

Hi All,

Just thought I would post my findings on this issue as Vodafone have kept me waiting the best part of a week to sort this and still cant give me a fix date. Was going to phone up and cancel my contract as an iPhone with no internet is pretty useless and the whole process of migrating back to Vodafone has been nothing but agony.

Anyway...

This is how I fixed my problem. You do this at your own risk!!! I have spoken to Vodafone and they say they can see data usage on my account so it should be OK. I'm not in a 4G area so I have only tested on 3G. 

1. Go into 'Settings' > 'General'.

2. Find 'Profies' and tap on it. Mine was in a group with 'iTunes Wi-Fi Sync' and 'VPN'.

3.  You should see the Vodafone Settings profile. Delete it.

4. Shutdown your Phone, wait 30 seconds and then power on.

5. You should be all set.

On my phone the APN still showed up in 'Settings' > 'Mobile' > ' Mobile Data Network' but the 'Profiles' entry in step 2 has now gone.

I have tested the connection and it works OK and I can now setup my Personal Hotspot.

Hope this works for you like it did me. Hopefully someone at Vodafone is reading this and they can test and confirm the problem is fixed and they can spread the word.

[Michelle]

Hi @westallv and @Chipping9

We can get this resolved for you.

I’ve sent you both a PM here with instructions how to contact us.

Thanks 

Michelle

[john47]

Hi There, I've been waiting since tuesday evening for help over this matter, I just been on chat and was eventually passed to a tech help, and then given details of what to do, this has also failed. Can someone from Vodaphone please arrange for me to be sent a code for transferring my number over to a new sim and refund my credit that I obviously cannot use.

John

[Gemma]

Hi @john47

We’ve got your email reply from today and we’ll be in touch as soon as we can.

Thanks,

Gemma

[KevinJacobs]

---

@john47 wrote:

Hi There, I've been waiting since tuesday evening for help over this matter, I just been on chat and was eventually passed to a tech help, and then given details of what to do, this has also failed. Can someone from Vodaphone please arrange for me to be sent a code for transferring my number over to a new sim and refund my credit that I obviously cannot use.

John

---

John, Tuesday morning, that's nothing!! - i've been waiting for someone to sort my wifes phone for 3 weeks! It's been terrible customer service.

And yes - i've sent an email using the link provided. How about someone does something about the problem rather than getting me to explain the same problem endless times!!!

[mitch392]

I would be nice if Vodaphone tech acknowledge what Nemtex has posted and testing the proposal for robustness. We are all trying to fix problems here. So when someone try's to help and puts down something constructive then this should be grabbed as an opertunity. Especially by those most interested in customers being satisfied and keeping a revenue streem, else, in the end, they won't have a job. All this stuff is highly complex and also a moving beast, so Vodaphone should embrace every bit of help it gets: it may do but it needs to tell us. I know this won't solve this problem but I had these types of issues once and eventually they were fixed. But to this day it appears that it was Magic more than enything else that was the solution. Vodaphone were not that forthcoming with the why: not that good for customer experience and confidence. This may be an opertunity for vodaphone. Good luck with the present issues.