Could you Please Force a Resync of my VSS.

[JayK]

Hello,

I have been having trouble with my VSS (the upright unit), whereby my Blackberry kept losing the 3G signal, so I have now changed to a Samsung Galaxy SIII.

I have tried resetting the unit by the factory reset button procedure - but it doesn't help, so reading some of the posts on here - it seems it may need what is termed a forced Resync from your side.

The serial number for my unit is as follows: 21223461761, and it was registered on 22/05/2010.

Kind regards

Jay

[JayK]

Please ignore the above - I have located the address.

[JayK]

Hello

I have now tried to remove my device from the VSS and change the Admin title to another number short term - but it has not sent the new admin an e-mail, and now I am not able to access the VSS to see all users to revert back.

There was an error message that came up to say OOps basically - but we can sort it out quickly?

Could you please advise how I now get access back onto this device before i remove myself completely.

Thanks

Jay

[Retired-Simon]

Hi JayK

Thanks for your reply. We'll need to do this via our admin tool internally so we'll require a little more information such as which number you require to be the owner and/or admin of the Sure Signal.

I've sent a private message with details of how to contact us directly. You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[JayK]

Hello Simon,

Thanks for the update, it is appreciated.

I have sent all the information you require via e-mail.

Kind regds

Jay