'Customer Services' !!!!!!!!!!!!! 5hrs 30 mins of my life and a mysterious £10 added to each account

[ajgx4]

Been with Voda for nearly 20 years and customer loyalty...I don't think so.

All I need is to speak to the call centre in Wales that have resolved part of my problem, not India. not Scotland/Ireland who caused the whole problem just Wales who spend time and listen

I have spent 5hrs 30 mins onto customer services, written along letter outlining most of the problem

My complaint centres around 3 deals I was sold by some girl in the 'customer loyalty team' and that telephone conversation needed to be listened to (24 minutes worth but that included the bouncing around the India call centre) because of the lies she told.

I got a phone call from Asia to resolve my complaint but had she listened to the source of the complaint...oh no she didn't need to do that because she could 'resolve the complaint' but guess what after 90 minutes she hadn't and I hung up.

Oh and the £10 check your account it just gets added.

Any advice greatfully requested

[Retired-LouiseE]

Hello 

I understand your frustration at this. 

I am going to send you a Private Message with further help on this. 

Louise

[ajgx4]

Louise thanks for the message but I have little or no confidence in Voda CS at the moment and taken used the avenue suggested to the EU for now regarding the miss selling a package that does not exist and the £10 additions she put on my account

[rooneycr200888 · Accepted solution]

can you let me know how you get on, as i have used the EU way a few times and my problem always gets sorted

thanks

[fanboy2001]

Have to say I also have been a loyal customer for over 20 years.