HI,
Very unhappy! I was a customer of Vodafone between aged 13 - 24 and moved to EE last year as I was unhappy with the service.
I moved around June/July time and paid up the rest of my contract. I was told this was everything I owe (final payment of £63.88 on the 03/08/16)
I then receive a call to tell me I owe a cancellation fee because there was a few months left on my contract. Fair enough. I am told I owe £54.33 - which I pay ON THE 20/09/16 for £54.33.
I check my credit record and you have marked my account as delinquent to the tune of £54 even though I told you I paid it. No contact from you, no phone calls, no letters. You just decide the best thing to do is to tank my credit rating from nearly excellent to very poor.
Where is the customer service here? This is what I want done.
I want the mark on my credit file removed with a confirmation in writing detailign every credit score company this has been marked with and that they have all been notified of the correction
I want a full written apology and explanation of how this has happened.
I want compensation for the distress and inconvenience caused by your irresponsble behaviour.
I have NEVER missed a payment with you, over 4/5 years of phone contracts. I had a nightmare transferring the PAC code away to EE and this is your final example of the deplorable customer service you have.
I can't even phone you because I can't get through your switchboard without an active number tied to Vodafone.
Joke.
I am giving you the chance to resolve this before I take it to the ombudsman and make it a reportable complaint, as well as your social networking sites. As you can tell I am really unhappy - please take responsibility and resolve this.
Thanks.
Alex
PM me for contact details.
.png "Moderator (Retired)"){kind=icon}
