Deregister sure signal

[JoeM]

Hello,

A friend has given me his old sure signal but it's still registered to his, closed, account.  I understand you need him to de-register it, how should he go about it?

Thanks, 

  Joe

[Retired-Andy]

Hi Joe,

We can certainly help with this.

I’ve just sent details on how to get in touch here.

Pass these to your friend and once he’s emailed us, we’ll be with him as soon as we can.

Thanks,

Andy

[JoeM]

Hello -

Details supplied as requested, on the 8th Jan, but no response.  Is there a problem?

Thanks,

  Joe

[Retired-Kay]

Hi JoeM, 

I couldn't find an email with your registered email address unfortunately. 

Did you receive an email reference number? It looks like #5562356. 

If you haven't received this please resubmit the email and make sure the routing code is in the subject line. 

Thanks, 

Kay