Do I have a port problem.?

[surepain1]

I'm unable to get a suresignal to connect to the internet ( I have 

flashing red with solid orange internet and user lights) Any help would be hugely appreciated..

Traceroute etc below:-

The issue you’re experiencing:

 Cant get suresignal to connect to internet.

What light sequence you're seeing:

flashing red with solid orange internet and user lights

Your speed test results from here.
22 ping 30.57 download 3.39 upload

Your external IP address from here.

 37.48.225.226

Your Sure Signal serial number:

42170374831

The results of a traceroute.

Traceroute – Traces the route of packets to destination host from our server   IP address or host name:    traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets 1       * * * 2 core22.fsn1.hetzner.com 213.239.229.133 de 0.249 ms       core21.fsn1.hetzner.com 213.239.229.129 de 0.170 ms     core22.fsn1.hetzner.com 213.239.229.133 de 0.249 ms 3 core12.nbg1.hetzner.com 213.239.245.214 de 3.316 ms       core11.nbg1.hetzner.com 213.239.245.221 de 2.776 ms     core12.nbg1.hetzner.com 213.239.245.214 de 3.316 ms 4 juniper5.dc2.nbg1.hetzner.com 213.239.229.162 de 2.825 ms 2.834 ms     juniper5.dc2.nbg1.hetzner.com 213.239.229.166 de 2.807 ms 5 ae5-710.nbg40.core-backbone.com 81.95.15.5 de 2.930 ms 3.155 ms 2.912 ms 6 ae1-2003.fra20.core-backbone.com 80.255.14.82 de 6.126 ms 6.318 ms 18.585 ms 7 core-backbone.vodafone.com 5.56.18.82 de 6.295 ms 6.265 ms 6.267 ms 8 et-7-1-0-xcr1.hex.cw.net 195.2.10.181   20.222 ms 20.701 ms 20.660 ms 9 ae9-xcr1.lnt.cw.net 195.2.24.161   20.033 ms       ae0-xcr1.lsh.cw.net 195.2.24.110   19.802 ms 19.635 ms 10 ae36-xcr1.lns.cw.net 195.2.25.170 gb 19.623 ms 19.518 ms 19.458 ms 11       * * * 12       * * * 13       * * * 14       * * * 15       * * * No reply for 5 hops. Assuming we reached firewall.

Other functions:

[Becca_P]

@surepain1

It's showing that your Sure Signal device last made contact yesterday, 25 April.

Please ensure that all your physical connections are secure and try using a different Ethernet cable and let us know if this resolves the issue.

[surepain1]

Thankyou- I have tried all the following today (on two suresignals one brand new and one which worked fine until 2-3 weeks ago..)

restarting my phone near the suresignals

restarting both suresignals

new ethernet cables

assigning sure signals an IP address

port forwarding to port 123 after being told by your technician this needed to be open

I tried to port forward all the ports suggested on another thread but two ports said they conflicted with icloud

I have been in touch with my internet provider who have stated that the broadband has not cut out in any way for the last 6 weeks. Also they havent changed any ports. They told me they have had several Vodafone customers contacting them in the last fortnight saying their Suresignals weren't working and they having spoken to a Vodafone technitian had been told that Vodafone were experiencing problems with their servers.?

I still have flashing red and two solid orange lights on both suresignals (internet and user lights)

[Tash]

@surepain1 I've responded to your post on the thread here.