Dongle Slow Connection After A Week(update)

[MargaretEliz]

OK DUE TO YOUR DODGY FORUM LOGIN SYSTEM I'M LOGGED IN THO IT SAYS IM NOT SO I CANT EDIT MY POST!!!! WITH A VERY VERY SLOW CONNECTION THATS ###### ANNOYING BEING BROUGHT BACK AND FOURTH!!!! ORIGINAL POST!

OK I BAUGHT INTO A DONGLE CONTRACT 18MONTH SMALL BUSINESS UNLIMITED. FOR THE FIRST DAY THE CONNECTION WAS SLOW, AFTER MAYB 10-20 HOURS LATER THE CONNECTION WAS BRILLIANT THIS LASTED FOR ABOUT A WEEK. ITS BEEN 3 WEEKS SINCE IV ORDERED THIS AND THE LAST 2 WEEKS HAVE BEEN REALLY BAD. AND I MEAN REALLY BAD. I THOUGHT MAYBE DUE TO MAINTAINENCE OR SOMETHING IN THE AREA IT WAS SLOW SO GOT ON WITH IT. NOW ITS GETTING VERY FRUSTRATING AS I HAVE ALOT OF THINGS TO DO ONLINE. MY GRANDSON WAS ABLE TO STREAM ( ANY VIDEO/AUDIO HOSTING SITE ) VERY EASY AND DOWNLOAD/UPLOAD VERY EASY ALSO. IT SAYS I'M ON A CONNECTION OF 7.2MBPS WHICH IS INCORRECT. I AM NOT EVEN GETTING 1MB UPLOAD OR DOWNLOAD SPEEDS. MY POST CODE IS BT654AB WHICH HAS A GOOD SIGNAL WHICH I HAVE CHECKED ON YOUR MAP INDICATOR. I HAVE DONE VIRUS SCANS ALSO. STILL VERY SLOW. I HAVE RESTORED MY COMPUTER STILL SLOW. WHY AM I GETTING SUCH SLOW SPEEDS? 6.5KBPS DL 3KBPS UL AND ITS SAYING 7.2MBPS CONNECTION. PLEASE DO NOT REPLY WITH SILLY QUESTIONS AS IM VERY VERY VERY CLOSE TO DROPPING THIS CONTRACT AND TAKING LEGAL ACTION AS THE QUALITY AND FALSE ADVERTISMENT TO THIS CONTRACT IS WRONG. I WAS TOLD IN THE SHOP I WOULD HAVE EASILY 4MPBS DOWNLOAD AND UPLOAD SPEEDS ON MY 7.2MBPS CONNECTION NOT THE UNDER 1MBPS I'M GETTING. AS STATED BEFORE MY CONNECTION 'WAS' GOOD AND NOW ITS AWFUL. HELP! THANK YOU.

I FORGOT TO MENTION IM ON 3G(BLUE LIGHT LIT UP ON DONGLE)

UPDATE:

AFTER SEARCHING THE FORUMS I HAVE FOUND 'LOADS' OF UNSATISFIED COSTUMERS WITH SIMILAR PROBLEMS! THATS NOT VERY RELIABLE ON YOUR BEHALF AND IT CERTAINLY ISNT COMFORTABLE FOR ME BEING ON AN 18 MONTH CONTRACT! SOMEONES GOT TO PULL THERE WEIGHT HERE! IF DID ALL THE RECONNECT/DISCONNECT/RESTART/REMOVE SIM/PUT IN MOBILE CONNECT TO WEB/PULL BATTERY OUT WHILE PHONES ON/REPLACE SIM AND SO FOURTH AND ITS STILL REDICTULOUS THE LACK OF SPEED I'M GETTING. PAGES WONT EVEN LOAD HALF THE TIME WITH AN EXTERNAL ERROR MESSAGE OR A BLANK PAGE AND WHEN THEY DO LOAD TAKES 'AGES'! WHERE IS THE EFORUM VODAFONE HELP? I POSTED THIS HOURS AGO! THIS ISNT ON! HELP ME SORT YOUR PROBLEM OUT!

[Retired-Helen]

Hi MargaretElizabeth

All posts are worked on a first come first served basis. Your original post has been logged and we'll reply to it here.

You have the option to edit a post for around ten minutes after posting, any longer than this and the edit option is no longer available.

I can appreciate your frustration and we'll be with you shortly.

Thanks, Helen

eForum Team