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Hi I been trying to find out why the high fiber connection charge??
All I was told it's what openreach charge Vodafone, this is not true because openreach charge Vodafone and other companies £9 to transfer a fiber line over.
I will be putting in a complaint because I want this charge broken down and explained in detail as a clear pricing.
Also I can understand why some companies don't charge this fee.
I agree £49 is quite a chunk of cash.
Can I ask if you've tried asking on this number?
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Current Phone >
Samsung Z Fold³ 5G.
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Samsung Note 20 Ultra 5G - SM9860.
Do bear in mind that £49 is a pretty standard charge for connecting fibre. When I signed up for fibre broadband a few years back, most providers charged that amount, with one or two charging £75 for a connection. I imagine the charge is to cover the internal admin for sorting out the connection.
I am not saying I agree with this charge but it isn't uncommon. It sounds like you have got a pretty good deal by negotiating it down. I don't think, however, that you will get a full breakdown of the charge and how they got to it. Companies don't have justify their charges to us as consumers I'm afraid.
We have spoken on Twitter this morning, I can also see you spoke to us on Facebook about this same issue.
We have explained why we charge this and you have informed us that we have wiped the charge for you.
Is there anything further that we can help with?
@dannylee1980 The BT Openreach price list is available online here. As far as i'm aware moving to Vodafone requires a "PCP Only install" (engineer visits the cabinet only) which is currently priced at £49.
Vodafone have obviously chosen to add the whole cost on to the customer. other ISP's may choose to cover some of the cost themselves which is why some may appear cheaper.