Help! Sony Xperia Z5 Compact Mobile data not working!

[shaundor]

Hello everyone!

Firstly thank you for taking the time to help me out, i really appreciate it!

I'm having an issue which has frustrated me for some time, i cannot get my mobile data to work on my new phone, it worked for the first month but then i ran out of data so i bought an extra 500mb for 6.50. After i bought more data it stopped working, i couldn't use it anymore.

I tried contacting support via chat and they added 2gb to my account to compensate and it still doesn't work?

When i turn my mobile data on, i get the 4g icon with arrows pointing up and sometimes on rare occasions down too. I've tried messaging the number which sends me the APN configurations and still no luck!

I've also tried resetting my phone to it's factory settings which by default has the APN settings already configured and no joy, i've also tried to change the security type to "none" from "PAP"

Could someone please help me?

Many thanks!

-Shaun

[BandOfBrothers]

Hi @shaundor

Does this occur everywhere you visit ? i.e. out of your local area / masts. 

Can you try your sim in another phone to see if data works or not. 

And try another active sim in your phone to see if it works. 

This processof elimination will hopefully highlight the phone or sim at issue. 

Regarding Apns.

Paying attention to the Pay Monthly and Payg Specific ones.  

Tap the Menu button
Tap Settings
Tap Wireless and networks or More... (depending on your version of Android)
Tap Mobile Networks
Tap Access point names
Tap the Menu button
Tap New APN
Enter the following data into the onscreen form, without changing any other settings;
Name - Vodafone Internet
APN - internet (PAYG - pp.vodafone.co.uk)
Username - web (PAYG - wap)
Password - web (PAYG - wap)
MMSC - http://mms.vodafone.co.uk/servlets/mms
MMS Proxy - 212.183.137.12
MMS Port - 8799
Authentication type - PAP
APN type - If given a choice, select internet+mms, if the keyboard appears enter *
(As a check, the image below shows blue text in the fields you should have completed)
Tap the Menu button
Tap Save
Enable the newly-added APN by ensuring the line is ticked, or the radio button is lit by tapping on it
Check the notification bar for 4G, H, 3G, E or G with up and down arrows beside it, which will indicate your connection is working

[shaundor]

Hello,

I input all the settings you told me too apart from the PAYG in brackets, i should've stated i'm on contract But thanks for replying!

It doesn't seem to work, i tried selecting it on APN and it just switches to another apn as i don't think it works.

Although this morning i had one that displayed up and down arrows at times but when i tried to access a website it was stuck on an up arrow?

 I've attched screen shots of the current settings

Thanks for your help

_Shaun

[BandOfBrothers]

You're welcome. 

Have you been able to try your sim in another phone and another sim in your phone ?

Your phone shouldn't be switching Apn's!

[BandOfBrothers]

Who supplied you the new phone ?

If you have a local Vodafone store they maybe able to further assist you too. 

[shaundor]

I got it as a contract deal on Carphone wharehouse,

I tried these settings : https://forum.vodafone.co.uk/t5/Android/IMPORTANT-CORRECT-APN-settings-for-Contract-Internet-and-MMS...

It just shows a H+

I can try head to the vodafone shop in the next few days, i'm not sure where one is around my area though, i've never had the issue where it switches APN's till now

 I also haven't tried my sim in another phone although i'll give it a shot!

Many thanks

[Retired-Sarah_L]

Hi @shaundor, 

Sorry for the delayed reply. 

How're you getting on with this - have you had a chance to pop into a Vodafone or Carphone Warehouse store? 

Sarah

[shaundor]

Hello,

It's okay!

I've gone through a few online chats and i've been to the vodafone shop twice, the first was a few fixes they tried which unfortunately didn't work and the second they said they submitted a technical request because it's something to do with my account and not my phone or simcard

So i'm not sure what i need to do from here, i'm just waiting for further instructions by text

-Shaun

[Retired-LouiseE]

Hi 

Have you received any further instruction through text?

Louise

[shaundor]

Hello,

No i haven't currently i'm starting to wonder whats going on, i never really got a date or anything to let me know what to do further just got told i'd be sent text messages?

-Shaun