Home Hub 5 with a Sure Signal 3

[PeterBur]

My Sure Signal 3 went faulty last week. I bought a new one serial no 43161629340 and it has been connected ok to my BT Hub 5 i.e. I can see it on the Hub. After nearly 24 hours and many resets, it is still not working with Red Light solid, 1st White Light flashing. I spoke to someone on the 033....191 number and she said there was a maintenance problem and to wait, but with no indication of how long! I find no record of any problem here. Since then, I have also installed a second SS3 serial number 43161653902, intending to use it on another floor at home to get very in-house coverage, with the same light conditions. Both are registered according to my account, but neither works, and I cannot add a User to either because of some problem on the website/network. I have no service, so cannot live with this much longer as there is no signal of any useable consequence in my village in WR11 4UE.

[PeterBur]

Having waited past midnight, as advised by Tech Support, I have been able to re-register both SureSignal3s this morning, add another User to each, which I couldn't before, and am now waiting for them to activate - Red solid, 1st White Flashing on each.

It would therefore appear that the server problem may have been sorted out, because of being able to add the User, so I now wait to see if they activate in due course.

[mrdbailes]

Mine is now all back to working again since about 5pm or so yesterday. Can also now add new users again which was generating an error before too.

[Djcla]

Yes mine now works since they re registered it yesterday and from about 5 last night it kicked in. I can now add users too

[PeterBur]

Both SS3 devices activated and working from about 1hr ago, so seems like the server is now ok.

[Rahim]

@PeterBur @Djcla @mrdbailes We're glad to hear your Sure Signal's are all up and running now. 

Thanks for letting us know! 

Apologies for any trouble caused. 

[PeterBur]

It's not quite as perfect as I had thought.  The additional User I registered, also a VF customer, is unable to access either of the SS3s.  I have checked the Setting on the phone, and iPhone5S, and they seem to be in order, but I have been unable to get it to connect.

[Djcla]

I had that with a 5c I reset removed number and really added then reset SS via the reset button.   That did the trick oh reboot phone too it took some time to kick in

[PeterBur]

Thanks Djcla, I waited overnight, deleted and then re-entered the additional User, rebooted the SS3s and then the iPhone, and it seems to be ok now.