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21-07-2015 09:46 PM
Solved! Go to best answer.
22-07-2015 09:08 AM
It sounds like you are getting part of the way through. Without being able to physically see what you are doing, it is kinda hard to give you any further pointers.
I think that the best thing to do would be to send the device off for repair. You can also contact HTC directly and send the device off to them.
PWIAC
21-07-2015 10:23 PM
HI there
Have you done a factory reset on the device? If not, that could be a very good place to start. To do a factory reset, you need to press and hold the Volume down button, then press and hold the power key. Don't release these until you see the screen with the Android images.
Then use the volume key to scroll to Factory Reset and use the power button to select it.
PWIAC
21-07-2015 10:26 PM
21-07-2015 10:37 PM
Are you turning the device off first?
PWIAC
22-07-2015 05:20 AM
22-07-2015 06:17 AM
if i hold down all 3 buttons it takes me to the restore page , no of the restore options work, however i can select power down on this page which is the only selection that has an effect.
22-07-2015 09:08 AM
It sounds like you are getting part of the way through. Without being able to physically see what you are doing, it is kinda hard to give you any further pointers.
I think that the best thing to do would be to send the device off for repair. You can also contact HTC directly and send the device off to them.
PWIAC
20-02-2017 08:59 PM
Hi
what was the outcome from this as mine is doing the same thing? I took mine to a local repair shop who tried to flash the phone but they couldn't even do this due to not having the relative software.
Thanks in advance.
21-02-2017 11:55 AM
You'd need to go to HTC for this, I think. They'll have all the necessary software etc.