My family uses mobile phone services from a number of providers O2, EE and any probelms are quickly resolved .. but not Vodaphone. I wonder why ?
My daughter went to university in 2013 and in the autumn I bought her a Vodaphone mobile braod band because the internet service in her halls was poor. She moved out of halls the next year and I forgot she had the Vodaphone service and for the best part of 3 years the service wasnt used. My fault I know and I accept that. However , In May 2017 I told Vodaphone I no longer needed the service and stopped the service. Following that I was pestered by debt collector appointed by Vodaphone for unpaid bills of £78 which I settled in August under duress. A few weeks ago I checked my Experian account and was amazed to see Vodaphone continue to claim that I have unpaid debts owing to them even though I had received no correspondance from Vodaphone. On the 15th February I spent 2 hours on the phone talking to various Vodaphone people around the world who told me that they had no record of my instructions to close the account down. I eventually spoke to a helpful chap called Callum McEvilly who told me that my account is 'Broken' which is vodaphone speak for 'we dont know whats going on with the account ' . He assured me that he would sort it out over the next 72 hours and would contact me again ... but since then nothing. I imagine the Vodaphone 'Support' have gone back to sleep again.
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