Its time vodafone told us the truth. They dont have a Samsung Galaxy s6 128gb ( in any colour)

[mikeaveli3601]

Been waiting nearly 2 weeks for my samsung s6 128gb edge. My order has been cancelled no fewer then 5 times by a 'system glitch'. Spoke to numerous people from the Contradiction Service Team sorry i mean Customer Service Team who all tell me different things. They fear you going to a competitor thats why they wont tell you the phone wont be available till May. If they did have it on April 10th its quite clear someone has underestimated the amount to order as only a few from thousands have received their phone.  Shocking service

[Wrighty_lfc]

I am now in the same boat i pre ordered mine on the 28th march 128gb and was told i should of recieved it already and we will have to cancel and go through the details again to try & get it sorted but i think that now means i am at the back of the que.

[Michelle]

Hi @mikeaveli3601 and @Wrighty_lfc

Our Live help team will be able to check the status of your order and help you further.

Thanks

Michelle

[pompeymacca82]

@Michelle

Don't give false hope, your live chat team are useless and offer nothing but lies!!! I was supposed to get my s6 edge 64gb black on launch day, then was PROMISED it a few days later via live chat, it didn't arrive. Last Friday I was PROMISED it would arrive today, I doubted this and went on chat again Sunday evening to confirm what I was told and guess what.......I was PROMISED i would receive it again today......notice the emphasis on the word PROMISED......Well guess what......LIES LIES LIES

Why don't Vodafone stop giving people the run around, diverting them off to (waste of time) live chat and just be honest and tell the truth which is that you don't have the phones and don't know when you will. It's not ideal but it's a lot better then being told countless lies and being disappointed every time your phone doesn't arrive on the days your told!!!

[Retired-Sarah]

Hi @pompeymacca82

I’m disappointed to hear that’s happened.

We advise Live help as this is the quickest form of help available.

You can also reach us on 191 (03333 040191 from any UK line) and one of our advisers will be happ to help.

Have you seen our online order tracker yet?

Thanks,

Sarah

[neddage]

@Sarah

Do you even read these forums befopre posting?

LIVE HELP IS THE PROBLEM

and your online tracker I cannot describe without swearing as thats how useless it is.

All voda phone staff on here just keep harping on over and over again "Live Chat Can Help" - Well, they can't, they lie, can barely speak English, don't know whats going on and cannot seem to find out.

I think what everone would really appreciate is a response that doesn't involve you copying and pasting "Goto Live Chat or Order Tracker". 

Please, for the love of god will one of you take ownership of the issue, do your jobs properly and work out a suitable resolution to this.

[Wrighty_lfc]

If this is how they treat customers i think i might take my custom elsewere sick of waiting and not being told a truthful answer.

[MacMan14]

 Im worried that your correct.

There doesn't seem to be many (if any) people on here who can confirm they have received one !

[MacMan14]

Has anyone actually received a 128GB Edge in Black (or any colour for that matter)

If so, when did you order and when did you receive ?

If still waiting, when did you originally place the order ?

Cheers.

[cyr1x]

Strange how they (Vodafone) Deleted that post.

Well I Pre-ordered my Samsung Galaxy S6 128gb in Black not the Edge... on the 4th of April 2015. Was promised that I would receive the phone wee bit after the launch, Well since then today is exactly a MONTH and got NOTHING at all.

No one at Vodafone seems to want to give a honest answer to anything you ask.. its like asking a politician a question on leaders debate where they'll answer something completely unrelated to your question.

However wrote to the Executive office who called me and said they are expecting the devices on the 10th of May and asked me to wait until then. IF i dont get it by next week tuesday I'm sure to cancel my upgrade and go elsewhere sick and tired of Vodafone the tax dodging mess of a network.

NOTE TO VODAFONE MODS - PLEASE DO NOT ASK ME TO GO ON LIVE HELP CHAT TO SEEK ANSWERS ITS POSSIBLY THE MOST POINTLESS PLATFORM SET UP TO PROVIDE HELP TO CUSTOMERS.