Knowing whether a sure signal has been used or not

[whittakerr]

Is there a way to check logs or usage reports to see whether a sure signal has carried any calls in a given period, or if it has only been connected and not used to make any calls?

[Gemma]

Hi @Whittaker

We can check how much data it’s used within a certain month, although we’re unable to see numbers called.

Thanks,

Gemma

[whittakerr]

That's fantastic news Gemma how do I see that data, or do I request it from customer services?

[Retired-Laura]

Hi @whittakerr

You’re able to check this by accessing My Vodafone online or by getting in touch with Live help.

Thanks,

Laura

[whittakerr]

I have just spent a frustrating 43 minutes on the phone with Vodafone's customer services, first via Live Help and then I was called by one of your service advisers. 

I referred to this forum update but they insisted that it was not possible to see how much data had been used.

Could you confirm whether this is possible or not, and advise how this can be done from the attached screen or other portal? 

[DaveCD]

@whittakerr

Apologies, this information isn't available in your administrative tools.

So that we can get this information for you, see the private message I've sent for how to get in touch.

DaveCD