Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Ben_H]

Hi Pete080,

Thanks for the heads up and the screenshots. I've re-synchronised your device for you this end to see if it has stalled partway through. To complete the action, could you reset your unit for me and post back the results?

Cheers, Ben

[Pete080]

Hi Ben,

Have reset SS just now will see what happens and let you know.

Thanks,

Pete..

[Pete080]

Hi,
I still have the same problem, after numerous resets I still have power light on and @ light flashing!
What's the problem, this is getting old now!

Pete.

[Phil]

Hi Pete080,

Could you please post the following information below:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Phil

[Pete080]

Hi, here are the results as requested:

Speedtest:

http://[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/2499242314.png[/IMG][/URL]

http://www.speedtest.net/result/2499242314.png

Ping Test:

http://[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/76936994.png[/IMG][/URL]

http://www.pingtest.net/result/76936994.png

External IP:

81.147.23.118

VSS Serial no:

21230681047

Tracert:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Pete>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 4294967295 ms 4294967295 ms 4294967295 ms api.home [192.168.1.254]
2 29 ms 30 ms 27 ms 217.47.186.58
3 27 ms 27 ms 27 ms 217.47.187.161
4 36 ms 36 ms 35 ms 213.1.69.186
5 36 ms 36 ms 36 ms 31.55.165.69
6 36 ms 35 ms 36 ms 31.55.165.107
7 36 ms 37 ms 36 ms acc1-10GigE-4-2-2.mr.21cn-ipp.bt.net [109.159.25
0.116]
8 45 ms 46 ms 45 ms core2-te0-13-0-0.ilford.ukcore.bt.net [109.159.2
50.11]
9 42 ms 43 ms 42 ms peer1-xe1-1-0.telehouse.ukcore.bt.net [109.159.2
54.136]
10 46 ms 47 ms 46 ms LNDGW2.arcor-ip.net [195.66.224.124]
11 43 ms 43 ms 44 ms 85.205.116.6
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Pete>

Thanks,

Pete.

[Ben_H]

Hi Pete080,

Thanks for posting that. Looking at your external IP, all is well there. There are a couple of things I'd like to run by a colleague around your Traceroute. I'll be back on this thread later today before 4pm to advise further.

Cheers, Ben

[Ben_H]

Hi Pete080,

Thanks for your patience. Speaking to my colleague James, we'd like for you to test the Sure Signal on a different internet connection so that we can rule our a router issue. The first IP on your traceroute took an abnormal amount of time to send so this is a little concerning. If you could post back the result along with another traceroute, we can look at this further. 

I've also noticed that your unit did connect with our servers yesterday so if this has since resolved itself, do let me know.

Cheers, Ben

[Pete080]

Thanks guys, I'm back in work tomorrow will try it there.
I rebooted it yesterday but it is still doing the same?

Pete.

[Pete080]

Hi,

I have had the vss connected on a different internet conection for two days, first i just pluged it in and left it and after two hours it had no lights on at all (apart from data/lan lights on constantly) 

I then did a reset and left it overnight, today it has the same problem as i had at home, power light on solid @light flashing.

Here are two traceroutes one from yesterday before i reset vss and one from this morning after reset complete.

Thanks,

Pete..

wkd-4:~ pete$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 10.10.48.1 (10.10.48.1) 1.365 ms 1.075 ms 1.088 ms
2 192.168.1.254 (192.168.1.254) 4.992 ms 3.347 ms 2.125 ms
3 192.168.1.254 (192.168.1.254) 5.428 ms 5.428 ms 5.373 ms
4 217.47.211.250 (217.47.211.250) 44.168 ms 40.330 ms 37.628 ms
5 217.47.211.161 (217.47.211.161) 41.223 ms 36.850 ms 35.500 ms
6 213.1.69.78 (213.1.69.78) 55.409 ms 42.857 ms 43.272 ms
7 31.55.165.102 (31.55.165.102) 45.050 ms 44.881 ms 43.275 ms
8 31.55.165.59 (31.55.165.59) 45.703 ms 52.585 ms 53.047 ms
9 31.55.165.107 (31.55.165.107) 47.230 ms 44.874 ms 45.149 ms
10 acc1-10gige-7-3-0.mr.21cn-ipp.bt.net (109.159.250.98) 45.765 ms
acc1-10gige-2-3-0.mr.21cn-ipp.bt.net (109.159.250.94) 47.178 ms
acc1-10gige-3-2-0.mr.21cn-ipp.bt.net (109.159.250.104) 45.189 ms
11 core2-te0-3-5-0.ilford.ukcore.bt.net (109.159.250.15) 56.884 ms
core1-te0-0-0-17.ealing.ukcore.bt.net (109.159.250.24) 58.873 ms
core2-te0-3-0-13.ilford.ukcore.bt.net (109.159.250.28) 59.096 ms
12 peer1-xe3-2-0.telehouse.ukcore.bt.net (109.159.254.205) 53.112 ms
peer1-xe0-1-0.telehouse.ukcore.bt.net (109.159.254.132) 52.923 ms 50.607 ms
13 lndgw2.arcor-ip.net (195.66.224.124) 59.175 ms 53.800 ms 56.644 ms
14 85.205.116.10 (85.205.116.10) 55.576 ms 52.633 ms 51.218 ms
15 * * *
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wkd-4:~ pete$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 10.10.48.1 (10.10.48.1) 1.513 ms 1.170 ms 1.056 ms
2 192.168.1.254 (192.168.1.254) 5.034 ms 2.577 ms 2.015 ms
3 192.168.1.254 (192.168.1.254) 5.328 ms 5.262 ms 5.474 ms
4 217.47.211.250 (217.47.211.250) 41.764 ms 36.777 ms 37.402 ms
5 217.47.211.161 (217.47.211.161) 36.953 ms 36.676 ms 37.395 ms
6 213.1.69.78 (213.1.69.78) 46.759 ms 61.125 ms 44.618 ms
7 31.55.165.102 (31.55.165.102) 47.587 ms 44.835 ms 43.173 ms
8 31.55.165.59 (31.55.165.59) 166.178 ms 44.755 ms 45.365 ms
9 31.55.165.107 (31.55.165.107) 104.913 ms 53.705 ms 47.020 ms
10 acc1-10gige-4-1-2.mr.21cn-ipp.bt.net (109.159.250.112) 72.943 ms
acc1-10gige-4-2-2.mr.21cn-ipp.bt.net (109.159.250.116) 56.902 ms
acc1-10gige-11-2-0.mr.21cn-ipp.bt.net (109.159.250.78) 48.182 ms
11 core2-te0-3-0-14.ilford.ukcore.bt.net (109.159.250.30) 60.743 ms
core2-te0-13-0-13.ilford.ukcore.bt.net (109.159.250.44) 60.833 ms
core1-te0-13-0-16.ealing.ukcore.bt.net (109.159.250.40) 59.834 ms
12 peer1-xe0-1-0.telehouse.ukcore.bt.net (109.159.254.132) 52.969 ms 50.933 ms 49.160 ms
13 lndgw2.arcor-ip.net (195.66.224.124) 54.607 ms 56.517 ms 53.341 ms
14 85.205.116.10 (85.205.116.10) 53.557 ms 52.622 ms 53.122 ms
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[Sukhi]

Hi Pete080

Thanks for coming back to us. It does sound like you have a faulty VSS, so that we can arrange a repair for you I've popped you a private message.

You can find your PM inbox here. 

Thanks

Sukhi