Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[lestuttle]

I've got the same problem. Light 1 on, light 2 flashes. Its worked fine since you updated the software 6 months 9or more) ago but won't connect tonight. Exactly like the previous posts.
I've done the resets etc but still the same.
Can you have a look & let me know.
Thanks.

[lestuttle]

I've got the same problem. Light 1 on, light 2 flashes. Its worked fine since you updated the software 6 months 9or more) ago but won't connect tonight. Exactly like the previous posts.
I've done the resets etc but still the same.
Can you have a look & let me know.
Thanks.
P.S. Its a ss1 serial number 21223147782

[Ben_H]

Hi everyone,

@Manofpies and @lestuttle - I'm glad to see they righted themselves. I'm only able to see live information for each of your devices so it's hard to say what may have caused this.

The most common reasons for the symptoms you gave are a drop in internet speeds or power cuts.

@rupes00 - If our tech teams have already gone through our troubleshooters and advised you speak to your ISP, I'd speak to them about your IP address.

@JulianBane - Please use our Sure Signal Troubleshooting thread so we can get the details we need to find your device and check your stats.

Cheers, Ben

[JulianBane]

Mine is now working too! Looks like there are lots of us in the same boat. Just in case it's relevant I am using BT as my internet provider.

[solvetech]

I have posted elsewhere but note the following.

1. There are LOTs of people having problems with SureSignal since beginning of September and they all say it used to work but suddenly stopped working.

2. Me too.

3. When I rang Vodafone they were aware of a network problem which was then apparently fixed a day or two later.

4. Has not helped me. I am still without a signal.

5. Why do Vodafone people responding to a sudden influx of SureSignal problems that are clearly within the Vodafone network start stating the SureSingal must be faulty and advise getting a new one. Bad advice or what!

[Retired-Kay]

Hi solvetech, 

We haven't received an increase of issues in September.

The majority of queries we get on here can be resolved with a few simple checks. The issue you're experiencing isn't one we see often, and as mentioned, not one we can provide support on unfortunately. 

Thanks, 

Kay

[peterrid]

Kay

When I rang Vodafone tech support they told me that there were significant SureSignal problems affecting multiple customers. Apparently that problem was fixed a few days later. Perhaps it would help people if the forum announced issues like this. It wastes a lot of people's time trying to fix issues caused by a system failure. For every problem reported here Vodafone customers spend many hours - sometimes days - resolving issues. To announce known current problems would save a lot of people a lot of time

[Ben_H]

Hi peterrid,

Thanks for sharing your thoughts.

When issues affect a substantial amount or all users, we post statements in the eForum.

Apologies if my team weren't aware of this particular issue you mention. We'll continue to support queries as usual until we're told otherwise.

Cheers, 

Ben

[FRdriver]

Hi, Are you aware of any sure signal problems in North Cumbria? My Sure Signal was working fine yesterday. As of this morning light one is on and light two is flashing. It has been like this all day. The device has not moved and has worked succesfully in it's present location for years. Broadband is working fine and there have been no configuration changes at the router. I have a static IP so cannot change that. The sure signal serial number is 21224518999 Many thanks FRD

[linnit]

I'm in NW Cumbria and having exactly the same problem
I've rebooted the signal box a few times and my internet - all the usual things that fix it, but still got no vodafone signal