Lights all on sure signal 3 but not getting signal to iPhone

[Heather16]

The correct lights are on my Sure signal but I updated my phone to ios9 the other day and I am only getting 1-2 bars of signal on my phone. Has anyone else had this problem? Can anyone help?

Thanks

[Retired-Sarah]

Hi @Heather16

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah

[Heather16]

hi

could someone tell me how to do a traceroute on a macbook air please?

Thanks

[cineriv]

Hi Heather,

Open the Applications folder, Utilities, Terminal

then write:

traceroute 212.183.133.177

Regards,

Mike.

[Heather16]

Hi

Ping 34ms

Download 13.40

Upload 1.54

IP Address 217.44.41.13

Sure Signal Serial no 42143133967

Last login: Sun Sep 20 10:46:00 on console

HeatherylorsAir:~ heathertaylor$ traceroute 212.183.133.177

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  4.126 ms  2.107 ms  1.401 ms

 2  * * *

 3  * * *

 4  31.55.185.180 (31.55.185.180)  22.687 ms  21.443 ms  21.587 ms

 5  195.99.127.148 (195.99.127.148)  22.025 ms  22.081 ms

    195.99.127.140 (195.99.127.140)  20.853 ms

 6  195.99.127.8 (195.99.127.8)  21.735 ms

    195.99.127.19 (195.99.127.19)  22.368 ms  22.045 ms

 7  lndgw2.arcor-ip.net (195.66.224.124)  25.697 ms  22.213 ms  24.664 ms

 8  lndgw2.arcor-ip.net (195.66.224.124)  23.953 ms  27.818 ms  23.148 ms

 9  85.205.0.93 (85.205.0.93)  37.359 ms  23.592 ms  22.667 ms

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HeatherylorsAir:~ heathertaylor$

[Retired-Wayne]

@Heather16

Have you tried removing and re-adding the iPhone to the Sure Signal?

If it’s the main number, you’ll need to deregister and re-register the Sure Signal.

[Heather16]

Hi Wayne

Thanks. Can you tell me how to deregister and then register again please? It is the only phone registered to the Sure Signal. I can't phone Vodafone for help as I have no signal. Thanks in advance

[Sukhi]

@Heather16

Live help can de-register this for you