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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74119 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229924 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204036 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Bold 9900 No Service

Hello I've got a bit of an annoying issue with my Blackberry.When the phone loses signal, it doesn't seem to keep on looking, just gives up. I keep on noticing the No Service message where it should say Vodafone, when I am in places where I know I sh...

gofes by 2: Seeker
  • 10751 Views
  • 1 replies
  • 0 thanks

Unlocking my phone

I called vodafone 2 weeks prior to leaving to get my phone unlocked to put another sim in whilst I was abroad... I heard nothing. I fill out the the form online to do the unlock and get told my email address can't be matched and my IMEI number isn't ...

jennig by 4: Newbie
  • 13573 Views
  • 5 replies
  • 0 thanks

Unable to get signal abroad

I received the new Blackberry bold. 9900, I think. Touch screen, anyway. It worked fine in the UK, but I then travelled to Toronto where inexplicably, the phone can only obtain a SOS signal. I have checked the settings, and everything seems to be fin...

dht32559 by 2: Seeker
  • 16554 Views
  • 13 replies
  • 0 thanks

blackberry internet service is not working properly

Hi there,I am currently using a blackberry bold 9700 on monthly plan. I have also subcribe to BIS. Before that on os5 my bis is working great but after upgrading my os5 to os6 my bis have problem.My bis is connected if i turn on my wifi however whene...

kirova by 2: Seeker
  • 24731 Views
  • 15 replies
  • 0 thanks

Cannot recive text or calls

I have PAYG plan with Blackberry freebee on my Blackberry Bold 9790. Everything works fine (e-mail, BBM, internet) but i cannot recive calls or text. I can make calls and send text but i cannot recive either. 

motysia by 2: Seeker
  • 11288 Views
  • 3 replies
  • 0 thanks

Emails being received but only the Messages folder shows a red star

Hi there, I have 2 email accounts setup on my blackberry. When I receive emails, it is only the messages folder which shows a red star. Otherwise email seems to be working. It is just a little annoying not knowing which email address that I have new ...

Blackberry Torch 9800 MMS settings and more

Hi there from a new PAYG customer. I'm trying to send MMS messages and set up the internet connection for my Blackberry Torch 9800. I can get onto the internet via my BT hoptspot at home but need internet access when away from hotspots. I texted "WEB...

Tho by 2: Seeker
  • 11962 Views
  • 3 replies
  • 0 thanks

Email Setup

Hi there, I am not receiving any emails on my Blackberry Bold 9900. I have tried sending some test messages from both the email accounts I have setup on the device, but they will not send. I have tried registering the device, through the hosting tabl...

In limbo between 9900 and Q10 upgrade and no BIS!

I've lost BIS / BB Services because I've just upgraded via a new contract which has kicked in too early. Because the Q10 doesn't use BIS, I don't have access to BB services for the next few days, until my Q10 handset arrives. The upgrade was arranged...

ikrip by 4: Newbie
  • 11238 Views
  • 2 replies
  • 0 thanks

Blackberry 9720

Hi, I'm currrently having trouble with my Blackberry 9720 in as much as when i lock it, it won't let me unlock it, well not straight away anyway. I have to press the top of the phone up to about ten times before it unlocks. I know the easy solution t...

LDC by 2: Seeker
  • 12912 Views
  • 1 replies
  • 0 thanks
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