Loss of emails

[rachelborland]

We have a blackberry pearl 9105 that has stopped receiving emails. I have checked for I.T faults and Blackberry faults but nothing found. I am now looking to see if its a problem with the service provider. Anybody any ideas?

[Michelle]

Hi @rachelborland

Take a look at our BlackBerry support pages for further help.

If you’re still having issues, contact our Live help team.

Thanks

Michelle

[rachelborland]

I have tried both of these with nothing that helped with the issue.

[Retired-Rodney]

Hi @rachelborland

So we can check your handset for fault, we'll need to send you handset for repair.

Thanks,

Rodney 

[rachelborland]

The handset isn't a Vodafone handset though.