Hi, im 30 years old ive been a customer with Vodafone on and off since i was 14. Still have the same number since i was a teenager and got my first pay as you go with them.
Its been a really busy period in my life ive just got married and moved house. ive always paid my bills on time to everyone and had a perfect credit score on experian until recently when ive just found out i have a black mark against my name for apparently not paying vodafone on time.
Its hard enough to get a mortgage and house these days as a young first time buyer and then vodafone come along and make it 10 times harder.
When i cancelled my contract in april this year and transferred my code over to EE i was 100% sure i was told on the phone i had no further termination charges to pay. So adament that i told the lady who rang my phone in june or july later this year that they should check their recordings. firstly i thought i was being cold called by someone trying to extract money from me and so i was reluctant to give away any information to them. i said if they were vodafone why has it taken this long to call me and why wasnt i told this in april. if they were so sure they should check their records and get back to me because there was no way i owed them money.
A few months pass again after only this one contact from them and i find out i have 4 late paymemts on my credit report making my account delinquent for 6 years ......
Ive been so loyal to vodafone ive even now repaid what i believe i dont even owe to them and theyre telling me they cant remove the black mark. i feel a great sense of injustice and feel very sad and angry im in this position through in my eyes no fault of my own . especially since i proactively rang vodafone up in april to ensure i was all good with them ..... never missed a payment to anyone ever .
Please can someone help because this is literally ruining my life ive spent weeks trying to sort this out and i cant now move onto what should be a great new chapter in my life over a 60 pound vodadone bill.
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