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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73837 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229881 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203965 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure Signal Stopped Working

Hi sure signal recently stopped working, i get the flashing red power light and two solid orange lights. Can anyone help?? What light sequence you're seeing:Red Power Light flashing two orange lights solid. Your speed test results from here.Download ...

SteCox by 2: Seeker
  • 1733 Views
  • 7 replies
  • 0 thanks

Migrating mobile no. to new contract

Vodafone!.... Good at selling contracts and devices.  Network services and coverage, excellent! But your, incompetence in customer service defies belief!  In summary, I was PAYG, and when I visited a VF store I was sold a monthly contract (which suit...

No internet on iphone6 :(

have had this phone line since November 2015 and my internet is nonexistent I have it the 4G signal for 0.5 of sec sometimes when I'm travelling around the uk so I can only rely on wifiI have called everyday with them saying it will be sorted and sti...

firosiro by 2: Seeker
  • 1306 Views
  • 3 replies
  • 0 thanks

Volume on Vodaphone Prime 7

Have recently got a Vodaphone Prime 7 on contract.   Just learning how to use it!  However though volume is on loudest settings cannot hear the caller without having it on loudspeaker.  Not very discreet 

Network issue

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?All neighbours have same problem2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Communi...

SureSignal moved location and now will not connect to vodafone network.

I have a SureSigna V3 which was working, have moved location, involving move of ISP and public IP address (have reset the Postcode) but now it is just sitting there with the following lights: Red Light Flashing:1st Symbol Off2nd Symbol on (amber)3 Sy...

cqr by 2: Seeker
  • 1441 Views
  • 7 replies
  • 0 thanks

2 Issues

I signed up for 30mb fibre a month or 2 ago and have 2 issues. Both iphones in my house seem to stop working on wifi, it still shows a signal but stops loading pages etc, we have to turn wifi off, then back on again for it to work. This happens a lot...

STS121 by 1: Seeker
  • 900 Views
  • 1 replies
  • 0 thanks

Defaulted Vodafone account on my credit file

According to my Clearscore credit record - there is a £279 default registered against me for not paying this amount to Vodafone.I do not owe this money as my 2 year contract finished last year and I cancelled the contract shortly afterwards.Who can I...

ElizaF by 2: Seeker
  • 1087 Views
  • 5 replies
  • 0 thanks

International Calls

Hi, I picked up a new handset today and despite having international minutes as part of my call package I can dial out.  I have checked on my account settings and it shows as enabled.  Any clues how to fix this?

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