Massive High Five To You Vodafone

[Matt_Nicholas]

Earlier this week I dropped my HTC One M8 in at the Fenchurch Street branch of Vodafone as it wouldn't read my sim card. 

I was told it would be ready to collect on May 7th. 

Today I got a text saying it was fixed and I could collect it. 

I just went in to collect my HTC and, incredibly, I was given a brand new (or at least as good as) one. Said they either couldnt fix the fault it would take too long so replaced it. 

I've seen a lot of moaning on here and in store about service but I've only ever had good experiences. 

Thank you Vodafone, you've made my day. 

[hrym · Accepted solution]

Thanks for that.  Probably understandably, people tend to post here when they have a problem, so it's always good to hear of a positive experience.   The forum team will pick up your post in due course and will be able to pass your message on to the appropriate people.