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Messages Not being received by a samsung user

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2: Seeker

I can send texts to everyone apart from one number who uses a samsung phone! I'm receiving this persons texts but they aren't getting mine! Any reason for this?! I've tried deleting & re-adding the contact. Deleting message thread & starting a new one! Made sure the contact isn't blocked.

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1 ACCEPTED SOLUTION

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2: Seeker
For some reason the samsung phone had put my messages into spam therefore the person wasn't getting my texts to his inbox! No idea how or why this happened, but proem resolved!!
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7 REPLIES 7
17: Community Champion
Please double Check that either you or the other person has not accidentally blocked your number for texts.

http://support.apple.com/en-gb/HT20122

Android http://m.wikihow.com/Block-a-Number-on-Android

Did he other person recently change from an iPhone to android. As they may need to de register their number.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker
Checked to see if either number is blocked but no they aren't. I'm receiving his messages from his samsung to my iPhone. But he's not receiving mine! No he's had a Samsung for years & didn't have an iPhone beforehand.
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17: Community Champion
You could then either speak to Customer Services to ensure your account is ok and at the extreme sometimes a sim swap can help.

Is the other person on Vodaphone too ? They may need to ask their Network.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker
Yeah both on Vodafone & we have tried everything! Will have to contact customer services. Thanks.
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17: Community Champion
You're welcome.

If you find the solution would you update your thread incase someone else searches for a similar issue and finds your solution.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker
For some reason the samsung phone had put my messages into spam therefore the person wasn't getting my texts to his inbox! No idea how or why this happened, but proem resolved!!
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17: Community Champion
Awesome.

Result and thank you for providing the solution.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

View more options