Mobile Broadband - Using a phone SIM

[Suzannechristensen]

Hi,

I recently got mobile broadband and found out I have to use my sim card from my phone (I have both a phone contract and now also internet with vodafone).

This seems very annoying as I have to switch all the time and every time I take my sim out of my phone it will reset so I have to change the date and time every time. And what if someone calls.

So I was wondering if it's possible to get an additional card?

Also I have difficulties finding out how much I have used as the usage device doesnt work properly and I have looked at my online account but can't find it in there.

If anyone knows please let me know. Thanks

[Retired-Holly]

Hi Suzannec,

A warm welcome to the eForum!

To be honest I'm a little confused by your question, if you have a contract mobile phone and contract dongle then you should have two SIM's. Both contract broadband and PAYG broadband devices have their own unique SIM so you shouldn't have to swap them.

If you are indeed using your phone SIM in the dongle this would suggest you are also using your phones internet allowance which is not designed for mainstream desktop browsing, other than the iPhone our plans tend to include 500MB of usage which is not a lot for a computer/laptop. Broadband price plans however include 3GB or 5GB.

Please let me know if I have misunderstood your question. So is your dongle PAYG or contract?

Thanks

Holly
eForum Team

[Suzannechristensen]

Hi Suzannec,

A warm welcome to the eForum!

To be honest I'm a little confused by your question, if you have a contract mobile phone and contract dongle then you should have two SIM's. Both contract broadband and PAYG broadband devices have their own unique SIM so you shouldn't have to swap them.

If you are indeed using your phone SIM in the dongle this would suggest you are also using your phones internet allowance which is not designed for mainstream desktop browsing, other than the iPhone our plans tend to include 500MB of usage which is not a lot for a computer/laptop. Broadband price plans however include 3GB or 5GB.

Please let me know if I have misunderstood your question. So is your dongle PAYG or contract?

Thanks

Holly
eForum Team

Hi,

Oh no! I hope I don't get charged a stupid amount. No, you did not misunderstand my question.
There definiteley wasn't a sim in the packet I received with the post. Was the sim supposed to come in a separate packet and not in the dongle packet itself? Maybe someone forgot to send it then.

I got a contract.

When I connect the usage information states that my limit is 5120 mb which is 5 gb (I think) which my internet contract is on so it seems to be alright.

I am very confused.

Thanks

[Suzannechristensen]

Hi,

Oh no! I hope I don't get charged a stupid amount. No, you did not misunderstand my question.
There definiteley wasn't a sim in the packet I received with the post. Was the sim supposed to come in a separate packet and not in the dongle packet itself? Maybe someone forgot to send it then.

I got a contract.

When I connect the usage information states that my limit is 5120 mb which is 5 gb (I think) which my internet contract is on so it seems to be alright.

I am very confused.

Thanks

Also, I just went into my online account and vodafone have not charged me anything for my internet usage besides the actual contract. And, I do not have free internet on my phone (in fact I never had access to internet on my phone). So it all suggests that both contracts are running on the same SIM.

[Retired-BenJ]

Hi Suzannec.

That's interesting!

It's impossible to have 2 numbers on the same SIM.

Methinks some investigation is needed here!

I've sent an email to your registered account, If you could reply back giving the details we need to access your account, we can have a look for you.

All the best
BenJ_Vodafone
eForum Team

[Suzannechristensen]

Hi Suzannec.

That's interesting!

It's impossible to have 2 numbers on the same SIM.

Methinks some investigation is needed here!

I've sent an email to your registered account, If you could reply back giving the details we need to access your account, we can have a look for you.

All the best
BenJ_Vodafone
eForum Team

Hi,

I just called Vodafone and it seems to be a mistake and they'll send a SIM to me. The guy said that it shouldn't be a problem using my phone sim and they won't charge. So lets see

Thanks