Mobile Disconnected because someone at Vodafone felt like it!

[Welshman1982]

After 3+ weeks of repeated Vodafone mistakes etc someone has gone ahead & disconnected my mobile number. Now for the best part, it's going to take anywhere up to 3 days or more for the relevant department to have a go at reconnecting my mobile number etc. 

Mysteriously there's no trace or any record of who did this disconnection or why which is exactly the same old story I was being told when I was getting emails & texts from Vodafone saying my address had been changed on my account & my online username & password had been changed thus locking me out of my own account. 

Fraud have "supposedly" looked into this but Insist everything's fine. Well it looks anything but fine now my mobile has been disconnected. Who is this mysterious person who's intent on screwing up my Vodafone account & mobile service?

Vodafone, If you want me to leave then that would suit me down to the ground, I've had a complete gutsful. Supply me with my PAC Code & compensation for the continual service failures & now a complete loss of service & I'll gladly go to another service provider who can manage to provide a service! 

[BandOfBrothers]

I can certainly understand why you would be unimpressed with this. 

I do hope Vodafone do provide support to you to get you re connected. 

In my opinion however they wouldn't release you from your contract early in this situation. 

[Rahim]

@Welshman1982 Sorry to hear about your trouble. 

Has the issue been resolved? If not, please contact us directy using the details from the private message I've sent.

[davyo]

Mate leave and never go back.Bit of luck VF will go sown the pan shortly the rate they are losing customers.

[Welshman1982]

I'm disabled, in a wheelchair full time & a partially working right hand. Due to ill health, I'm currently housebound too. I use my mobile as a way of communicating/calling for help or assistance should anything happen when I'm alone & for talking to relatives at Christmas when I can't get out to visit.

It's also a way for family members to check on me throughout the day too. My mobile phone lives in a pretty solid drop proof case as I tend to drop it fairly regularly. This is why a portable landline phone is of no use, as soon as I drop it, they tend to break easily.

My mobile is in sleeve that's cable tied to my wheelchair frame. It's in the ideal place when I need it, whilst also being in the correct position for me to pick it up with my right hand when it rings.

No Service might sound like an inconvenience for most but it's a bit more than that to me. After two days of No Service & not hearing anything from Vodafone, I tried ringing a Customer Relations phone number that I found online.

It's amazing how when you request your PAC Code Vodafone can suddenly speak directly to the correct department to get your mistakenly disconnected phone re-connected. It took a whole hour on the landline with me being on hold for 45+ minutes but eventually my mobile phone service was re-connected.

Five minutes later the No Service status message re-appeared. I was still on the landline to Vodafone so they were able to do whatever they'd done to fix it for a second time.

Once re-connected my mobile is going crazy with text message alerts & missed call alerts. These were mostly from family members but some were actually from Vodafone. This is what I'm up against!

Vodafone had been texting & phoning my disconnected mobile to discuss my disconnected mobile. I've got the texts & missed call alerts to prove it. Even better was that they knowingly contacted me on the disconnected number without even attempting to re-connect it first. Congratulations Vodafone, you've taken Stupidity to a whole new level!

For the time being my mobile is back working after finally being re-connected. Hopefully this mysterious person at Vodafone won't disconnect my phone service again but seeing as Vodafone couldn't care less, I'm sure it'll just be a matter of time before I end up seeing the dreaded No Service message where the name Vodafone & the signal level used to be.

So as not to be left in the lurch by Vodafone again, (for who knows how long next time) I've now had to take the precaution of getting a second mobile phone & SIM card from another network as a backup in readiness.

[BandOfBrothers]

Hello @Welshman1982

An awful situation to be in when something like this happens and I deeply sympathise with your situation. 

This is something I only respectfully suggest ,but is up to the individual. 

Is it possible to have as a back up a basic phone with a Vodafone Payg Sim Card in it ,or even just a Vodafone  Payg SIM card so that if this occurs again then you can have a back up and still be contactable. 

I fully understand this isnt an ideal workaround and it shouldn't have to be the case to need this, but at least you know your going to be contactable.

The only thing to bear in mind is that to keep a Vodafone Payg SIM card active a person needs to use it to send a text, call or use data , top up etc every 180 days.

A freebie Payg tariff allows a person some allowances to use which last for 30 days, but they keep the top up credit.

ie The top up amount isn't taken to pay for those allowances that last 30 days. 

I wish you all the best. 

[Annie_N]

@Welshman1982

I'm relieved that you seem to be re-connected again - hope it lasts.

But, even if everything had always been trouble-free, I'd still advise having a back-up phone from another network, so that you would still have a means of making contact if the Vodafone signal were to be interrupted in your area. It's in the nature of mobile communications to be a bit less reliable than a landline, so service can't be guaranteed 100%.

All the networks have some sort of "regular usage" requirement for PAYG SIMs, so you do need to be mindful of the disconnection rules for whatever network you opt for. Also, if you live at all remotely, try to avoid a network that shares your immediate Vodafone mast, or piggy-backs on the Vodafone service.

Another thought: have you been in touch with Vodafone's Accessibility Service? There may be aspects of the Vodafone service that they can help with.

[Welshman1982]

It gets better. I've had an email from Vodafone which states these are my new terms & conditions for my new contract.

Apparently when Vodafone reconnected me after disconnecting me for no reason, they've entered me into a new 24 month contract starting 21/12/16 & ending 21/12/18.

It also says I can love you or leave you within 30 days. So I rang up & requested my PAC Code. As per this new contract that's been entered into without my knowledge.

Shock horror, now I've requested the PAC Code, Vodafone want £348. Now they're saying to be reconnected, a new contract had to be started.

• Vodafone disconnect my number for no reason.
• Vodafone reconnect me & claim I'm in a new 24 month contract.
• As per the new contract, I request PAC Code.
• Vodafone now want £348 to pay for remainder of original contract they disconnected.

This is all a game to Vodafone. They tell/send you one thing then tell you something completely different.

[BandOfBrothers]

@Welshman1982

Somethings definitely wrong. 

Hang in there while a member of the Vodafone Team here contact you please. 

[Welshman1982]

Vodafones Accessibility Service is like me. Disabled!