Mobile data not working

[moseley]

Hi everyone,

I have a contract phone that stopped working. So I put the sim card into another phone. I can text, call and use wifi but can't use mobile data even though it's part of my package. How do I solve this problem?

[BandOfBrothers]

Hi,

Check no data bar is turned on via your online myvodafone 

Check that Mobile Data is turned on in both phones settings. 

Any vodafone store can replace your SIM card as it could be at issue. 

Do you see 4G,3G in the phones status bar?

Is this happening everywhere ?

Check your masts via https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm

[Getafix]

On some phones, you should check see tings of individual Apps as well. Make sure permission to use data is allowed.

[Colleen]

@moseley Have you been able to get your data query resolved? 

If not, as advised our Live Chat team will be able to access your account and look into this.