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13-10-2017 11:20 AM
My mobile internet keeps going off and has been like this for months
AV been in touch with 191 to many time
Tryed every think
New sim
New phone
All internet setting
And when I ask to speak to supervisor the hang up and my phone to emergency calls only
I want this sorted asap if not how do I cancel my contract with the poor service I get 60gb internet and supildy slow and goes off
13-10-2017 01:55 PM
Hi @L16rye
To cancel a contract your required to give 30 days notice if your not wanting to keep that mobile number.
Or if your wanting to take the number to another Uk Network then ask for a Pac code and use that within 30 days of it being given to you by giving it to another network.
Please take into consideration that if your contract is not full term then an Early Termination Fee would be applied which is basically the rest of the contract term tariff amount minus a 2% rebate.
In regards to your Mobile Internet.
Does this happen everywhere or a particular place where you visit ?
The Apn settings are specific for Payg and Pay Monthly. The ones I use are detailed in > Vodafone Apn's.
Also check in your myvodafone that no caps or bars have been applied.
Also check in your phones settings as some have data restrictions in them so if a certain set level of gb of Data usage is reached the phone cuts off data usage. It's an easy process to raise that limit or turn it off.
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
13-10-2017 02:51 PM
14-10-2017 03:50 PM - edited 14-10-2017 03:52 PM
@L16rye - Please see @BandOfBrothers post above and go thorugh the tests he’s advised.
If it’s still the same, please follow the steps from our network troubleshooting guide (including step 6 if you get to it).
15-10-2017 10:12 AM
I have tryed all of these and still keeps going off ...
15-10-2017 03:50 PM
I have tryed everything yous have said and still going off ...
Am paying 65 a month for 60gb of internet I can not use !!!
Am sick of been messed about now
This has been like this for over 3/4 months
This company is a joke !!!
17-10-2017 12:49 PM
@L16rye Please post the results from the template down below - we'll then be able to help you further