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Moto G - email settings

JulieM50
2: Seeker
2: Seeker

‎10-03-2014 03:44 PM - edited ‎10-03-2014 03:45 PM

Hi 

Just purchased a MotoG and am unable to set up the email settings on my phone 

Have called/been to the Shop and no help

 

Have a homecall.co.uk account (talktalk) and have the settings and port etc and still nothing

 

It allows the POP3 settings but when you get through SMTP it says cannot connect?

 

Can anyone help as phone only 2 weeks and on its way to the bin very soon!

0 Thanks
1 REPLY 1

Nabs
17: Community Champion
17: Community Champion

‎10-03-2014 03:57 PM

Hi JulieM50,

 

I guess you are using these details - http://help2.talktalk.co.uk/set-manage-email/homecall-email-setup

 

Is there a specific message you are getting?

Quite often ISP will not allow external networks to access their SMTP servers, are you trying to set up over your home WiFi or the mobile network?

If it is on mobile connection try again whilst on WiFi to see if this works, this would prove that talk talk are blocking the connection from Vodafone.

 

If indeed the above is the case you woudl need to have a look at another option for sending emails.

There are a few out there but Google's is probably most popular http://lifehacker.com/111166/how-to-use-gmail-as-your-smtp-server

 

Nabs