My Sure signal v3 does not improve my signal

[dd797]

I bought a sure signal box as I have no signal in my home. I have tried resetting it multiple times, tried re registering multiple time after it stopped working after I updated my iphone software. Please help!!! I need my signal at home!!!!

Thank you!!!

[BandOfBrothers]

Hi

It could be the Sure Signal that is failing somehow. 

They do come with a 24 month warranty. 

Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

[Jenny]

@dd797 - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[dd797]

SPEED TEST: 27.45Mbps

PING TEST: 1ms

EXTERNAL IP ADDRESS: 94.195.141.186

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\dd797>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    29 ms     8 ms     1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    12 ms    19 ms    13 ms  02780a5b.bb.sky.com [2.120.10.91]
  4    24 ms    13 ms    20 ms  ldngw1.arcor-ip.net [195.66.224.209]
  5    13 ms    13 ms    12 ms  85.205.0.93
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\dd797>

Serial Number: 42152153930

[Retired-Charles]

@dd797 - Your results look fine so I've resynchronised your Sure Signal, please leave it connected for 24 hours.

[dd797]

My sure signal is still not working properly

[Retired-Charles]

@dd797 - I've checked your Sure Signal and we last had contact with it at 2.04am on the 28 February. If it's still not working, what light sequence are you seeing?

[dd797]

It still is not working

[dd797]

First and second and third lights are on but last one isn't. My phone normally has no signal at home.

[Retired-Charles]

@dd797 - In that case, log into your dashboard and update the location of your Sure Signal.