My Sure signal v3 does not improve my signal

[dd797]

I bought a sure signal box as I have no signal in my home. I have tried resetting it multiple times, tried re registering multiple time after it stopped working after I updated my iphone software. Please help!!! I need my signal at home!!!!

Thank you!!!

[dd797]

How long will that take to be effective?

[Retired-Charles]

@dd797 - Once the location has been updated it can take 24 hours to take effect.

[dd797]

Currently I have no service. It has picked up signal occasionally but not constantly. I bought it so I could have constant signal.

[Retired-Wayne]

@dd797

Please make sure all of the necessary ports are open on your router.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 183.133.177
• 183.133.178
• 183.133.179
• 183.133.181
• 183.133.182
• 183.131.128

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                    
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

[dd797]

My sure Signal Worked for about 3 days then stopped again.

[Retired-Wayne]

@dd797

When exactly did it stop working? And what exactly is happening?

There’s an ongoing issue, outlined in our statement here.

[dd797]

Been working on and off since I got it. and now it just wont work full stop. its got red light on and first 2 lights and thats it

[Retired-Charles]

@dd797 - The lights you're showing mean it's ready to use. The last time it showed a connection at our end is 4 days ago.

Try another reset and if this doesn't work I'd recommend getting a replacement via the warranty.