Hi @lindabarron
You usually receive that message when you are a new customer. The reason for this is until you have received the first bill, there will be no billing information to view. This usually clears as soon as the account is fully up and running.
If you have previously been able to log on and still have issues after clearing your cookies and browser cache, you will need to contact Vodafone through the usual Customer Service channel, they will be able to look into the log in issue. It may be worth mentioning that if Customer Services have deleted your account, you will need fresh information from the original, any previous account information may be kicked out and this will mean alternative user name, password and most likely email address. As soon as the account is correctly set up, the Application should follow.
It may be worth mentioning that if you delete and uninstall the Application from your phone, you will also have a copy saved to your icloud account on your Mac and this will need to be deleted. You will then be in a position to download a fresh copy.
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