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uk3g · ‎08-04-2017

Having recently joined Vodafone, I've found the My Vodafone App rather useful, however, I am somewhat confused as to why it states that my current charges are £8.50 from 7th April to 6th May. I am on the unlimited calls and text with 25gb data and have made no chargeable calls or anything and my accout is in credit.

At first I thought it could be because my plan cost £25pm and I have a VEA which reduces it to £17.50pm but even then, it doesn't explain the £8.50?

uk3g · ‎12-04-2017

Thanks everyone. Update. The problem has been fixed. It turns out that the app is not able to function correctly were it considers there is a large credit on the account. (Not that large by the way) . It tries to calculate the monthly charges due but fails and generates what seems to be a random figure. Credit amount refund to my bank account and app is working fine.

View solution in original position

BandOfBrothers · ‎08-04-2017

Hi,

Have you perhaps sent any MMS messages which are not part of your allowances and thus are chargeable.

It could be some form of pro rata billing with being a new customer.

If nothing highlights it in it in yiur myvodafone then Live Chat or Customer Services on 191 will be able to help.

Current Phone >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

SKYMAN513 · ‎09-04-2017

I had the same issue when I got my s7 edge 2 months ago it could be a one of charge for direct debit purposes or what the others have said

You can phone 191 but in my e experience I have to wait until my bill date has passed for them to find out exactly what the charge is for

uk3g · ‎09-04-2017

Hi thanks for both replies. I have spoken to billing and there are no charges appearing on my account but the app says there is. I didn't expect there to be as I haven't sent any MMS and have premium calls blocked. I was told they would refresh my account and I needed to reset the app but its still saying the wrong info.

Jenny · ‎09-04-2017

@uk3g - If you need us to check this further, our Live Chat team can help.

uk3g · ‎09-04-2017

Thanks for your reply Jenny. I have already raised it with Live Chat and they also stated they would refresh my account but nothing has worked.

SKYMAN513 · ‎09-04-2017

not sure if you've tried this but in application settings clearing the cache and data or even uninstalling reinstalling the has worked for me in the past

Shouldn't be neccesary but does some times work as last resort

uk3g · ‎09-04-2017

@Skyman, just tried that and its still saying a charge of £8.50. Presumably it's pulling data from somewhere but no idea were. I would have thought the tech team could have resolved this.

SKYMAN513 · ‎09-04-2017

every post is read by them so hopefully they will catch up with the thread

Tash · ‎10-04-2017

Hi @uk3g,

I’m sorry to hear that this hasn’t been resolved for you.

So we can look into this further, please follow the steps provided in the private message that I've sent to you. A member of the team will then be in touch :smileyhappy: